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Responsible for assessing the risk and capacity of individuals referred by the community and addressing their needs.

Conduct assessments to determine client risk and capacity.
Establish a comprehensive care plan for the client.
Provide information to meet client needs.
Make timely referrals and arrangements for services.
Follow up on all care plan items.
Ensure compliance with New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies.
Advocate on behalf of the client.
Consult with supervisor regarding client needs and problems.
Provide crisis intervention to stabilize client situations.
Deliver cash, checks, food, mail, and other items to the client as needed.
Maintain monthly contact with clients.
Visit clients in their homes monthly to assess living conditions.
Participate in meetings to ensure client needs are addressed and coordinated.
Update involved individuals and agencies on client status.
Initiate and follow through on discharge planning.
Request, follow up on, and facilitate heavy duty cleanings.
Attend and participate in court hearings.
Prepare and maintain required documentation.
Complete reports, applications, and statistics thoroughly and accurately.
Meet deliverables by the due date.
Maintain a professional demeanor when communicating with clients, peers, supervisors, and collaterals.
Document all interactions in case notes.
Ensure client files are updated, accurate, and complete.
Participate in supervision and training as assigned.
Provide on-call services during out-of-office hours on a rotating basis.

One year related experience and/or training.
Working knowledge of Microsoft Office Suite and other technology.
Excellent communication and listening skills.
Excellent customer service skills with a focus on treating clients with respect and dignity.
Able to multi-task and work independently with great attention to detail.

Case Manager - Adult Protective Services at Selfhelp Community Services

Case Manager - Adult Protective Services