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About the Role
Join Horizon as an Administrative Assistant and make a meaningful difference in the lives of patients seeking mental health and substance use treatment. You will be a key part of a supportive, team-based environment, welcoming visitors and managing daily operations to ensure exceptional patient experiences.
Responsibilities
- Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
- Work in a demanding, fast-paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment.
- Work with multiple electronic platforms including EHR, various web-based systems, and other technology platforms.
- Oversee all scheduled appointments, assist with medication refill requests from patients and pharmacies, prepare charts and record requests, and perform other duties as needed.
- Support the day-to-day needs of clinical and medical staff by managing, triaging, and supporting administrative responsibilities.
- Utilize supplemental technologies to support patient and clinical care, including handling insurance and billing disputes, scheduling appointments, coordinating transportation, and communicating with referral sources.
- Engage in creative problem-solving to support the overall operations of the clinic.
Requirements
- High school diploma with 2 years of experience within the customer service or behavioral health field required.
- Sitting for extended periods, alternating between standing and sitting.
- Mobility required with repetitive wrist, hand, and finger movements.
- Handling light duties, occasionally lifting objects up to 20 pounds.
Skills
- Customer service
- Administrative support
- Electronic Health Record (EHR) systems
- Web-based systems
- Technology platforms
- Scheduling
- Medication refill requests
- Chart preparation
- Record requests
- Insurance and billing dispute resolution
- Transportation coordination
- Communication with referral sources
- Problem-solving
Location
- 1376 Niagara Falls Blvd, Tonawanda NY
Work Type
- Full-time
- Onsite
Experience Level
- 2 years of experience in customer service or behavioral health field
Education Level
- High school diploma
Salary/Compensations
- $18.26 - $19.78 per hour
Benefits
- Supportive, team-based work environment
- Seamless onboarding experience
- Company culture focused on teamwork, hearing and valuing employees
- Commitment to diversity, equity, inclusion, and belonging with trainings, conversations, and affinity groups
- Dedicated team for personal development and professional growth
- Team building, connection, and relationship opportunities
- 401(k) and profit-sharing programs
- Student loan assistance ($600 per year)
- Paid time off
- Paid holidays
- 10% tuition discount at Capella University for employees and families
About the Company
- Horizon is a community where you can thrive while making a meaningful impact in the lives of others.
- Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces.
- Fosters a culture where motivated teammates collaborate to make a difference, every day.
- Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.
- Upholds principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for employees, patients, and communities.
- Horizon endorses public health measures including vaccinations.
- Horizon is a healthcare agency providing in-person services throughout our community.
Equal Opportunity
- Committed to equity, racial justice, and equal opportunity for all.