Retail Sales Associate, Sandro-Paris, Meatpacking District
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Sales Associate, you will be instrumental in delivering an exceptional client experience, making every shopping moment memorable. You will build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. Your role will involve assisting with wardrobe selections, creating an inviting and inclusive shopping environment, and inspiring confidence and self-expression through style. You will also contribute to daily store operations, ensuring seamless efficiency on the sales floor and behind the scenes, maintaining visual standards, supporting colleagues, and sharing deep knowledge of our exclusive collections.
Responsibilities
- Create a welcoming, elevated shopping experience with expert fashion advice.
- Style clients with personalized wardrobe selections and full-range product recommendations.
- Build and maintain a client book, fostering long-term relationships.
- Encourage repeat visits through personalized follow-ups and exclusive offers.
- Share insights on collections, craftsmanship, and brand heritage.
- Guide clients through their shopping journey, ensuring a meaningful brand connection.
- Support daily operations, including visual merchandising and floor maintenance.
- Ensure stock is replenished and the store remains organized and inviting.
- Drive sales, achieve personal and team goals, and support a thriving workplace culture.
- Work closely with the team to create a motivating, results-oriented environment.
- Address customer concerns professionally, ensuring satisfaction and long-term loyalty.
- Provide solutions that enhance the overall client experience.
Requirements
- 1+ years of customer service or retail experience, preferably in a fashion-forward environment.
- Passionate about styling, fashion, and delivering an exceptional client experience.
- A strong communicator—friendly, engaging, and skilled at building relationships.
- A team player with a positive, solution-oriented mindset.
- Adaptable and flexible to thrive in a fast-paced retail setting.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Styling
- Fashion
- Clienteling
- Visual Merchandising
- Sales
- Customer Service
- Communication
- Teamwork
- Problem Solving
- Social media savvy (a plus)
Location
- Meatpacking District, NYC
Work Type
- Full Time
Experience Level
- 1+ years of customer service or retail experience
Salary/Compensations
- $18 - $22 per hour
- 2-4% Commission on Personal Sales (Uncapped)
Benefits
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
About the Company
- SMCP embodies the essence of Parisian elegance with renowned brands Sandro and Maje.
- We are committed to accessible luxury, bringing high-fashion designs and sustainability together.
- Operating in over 47 countries, we are financially stable and in an exciting phase of growth.
- Our culture thrives on engagement, inclusivity, and corporate social responsibility.
- We aim to meet ambitious sustainability goals by 2030.
- Our collections reflect the dynamic interplay of casual elegance and evening sophistication.
- SMCP is a forward-thinking company where innovation and sustainability come together.
- We focus on growth, stability, and prioritizing internal mobility.
- Our culture fosters creativity, engagement, and meaningful career opportunities.
- Our collections blend timeless Parisian style with a contemporary edge.
- Joining SMCP means becoming part of an evolving story where passion, creativity, and sustainability are at the forefront.
- We will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.