Retail Keyholder, Sandro-Paris, Meatpacking District
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Keyholder, you will support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience. You will use your passion for fashion and customer service skills to create memorable moments for clients. Your leadership will be evident as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also play a pivotal role in building lasting relationships with customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Customer service
- Sales
- Leadership
- Fashion trends
- Communication
- Visual merchandising
- Team motivation
- Problem resolution
- Styling advice
Location
- Meatpacking District, NYC
Work Type
- Full time
Experience Level
- 1+ year of experience in retail or customer service
- Supervisory experience preferred
Salary/Compensations
- $21 - $23 USD per hour
- Commission on personal sales (2-4% uncapped)
Benefits
- Commission on personal sales
- Wardrobe allowance
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
About the Company
- SMCP embodies the essence of Parisian elegance with its brands Sandro and Maje.
- Committed to accessible luxury, high-fashion designs, and sustainability.
- Operates in over 47 countries, financially stable, and experiencing growth.
- Led by a strong and experienced senior leadership team.
- Culture thrives on engagement, inclusivity, and corporate social responsibility.
- Aims to meet ambitious sustainability goals by 2030.
- Collections blend casual elegance and evening sophistication.
- A forward-thinking company where innovation and sustainability converge.
- Focuses on growth, stability, and prioritizing internal mobility.
- Offers a culture that fosters creativity, engagement, and meaningful career opportunities.
- Collections blend timeless Parisian style with a contemporary edge.
- Offers a path to grow, thrive, and be part of something exceptional.
- Provides extensive product knowledge training, industry insights, and the Retail Stylist Program.
- Offers mentorship and professional development support.
- A dynamic, engaging workplace where contributions are valued.
- Celebrates passion, creativity, and excellence with a people-first culture.