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About the Role
The Quality, Safety and Patient/Family Experience portfolio at CAMH is seeking a Quality and Patient Safety Specialist to provide leadership in advancing the safety culture and supporting the organization-wide patient safety program.
Responsibilities
- Facilitate and coordinate patient safety and quality initiatives, corporate quality improvement projects, and strategic priorities.
- Support the development of quality indicators and standards to assess care quality.
- Oversee administration of the CAMH incident reporting system (RL Datix).
- Utilize clinical knowledge to identify patient safety themes and trends through incident report analysis.
- Follow-up on patient safety events and Good Catch/Near Misses, and facilitate incident analysis.
- Collaborate with clinical teams to proactively identify patient safety and quality priorities and facilitate problem-solving.
- Implement tools and methods that advance safety and quality using clinical competencies and frameworks (e.g., Root Cause Analysis, Failure Modes and Effects Analysis, Lean).
- Support and encourage incident reporting, focusing on ensuring a ‘Just Culture’ framework.
- Serve as a quality and patient safety resource to all programs, services, and departments.
- Develop curriculum, provide education, and deliver training to staff on quality improvement and patient safety methodologies.
- Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives.
Requirements
- Regulated health professional in good standing.
- Master’s degree in a health-related discipline, healthcare administration, public health, or a related field.
- 3-5 years’ experience in healthcare, with a focus on quality improvement, patient safety, or a related area.
- Experience with RLDatix © software preferred.
- Experience in a mental health and addictions setting may be an asset.
- Experience in data analysis, project management, facilitation, and quality improvement initiatives.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of healthcare quality improvement methodologies and best practices.
- Ability to collaborate effectively with healthcare teams and stakeholders.
- Attention to detail and a commitment to patient safety and quality care.
Skills
- Quality improvement
- Patient safety
- Incident reporting system administration (RL Datix)
- Data analysis
- Project management
- Facilitation
- Root Cause Analysis
- Failure Modes and Effects Analysis
- Lean methodologies
- Curriculum development
- Training delivery
- Communication
- Interpersonal skills
Location
- CAMH
Work Type
- Full-time
- Permanent
Experience Level
- 3-5 years experience in healthcare
Education Level
- Master's degree in a health-related discipline, healthcare administration, public health, or a related field
- Certification in healthcare quality (e.g., CPHQ) is an asset
- Certification in Patient Safety (e.g. Canadian Patient Safety Officer) is an asset
- Lean certification an asset
Salary/Compensations
- $85,682.95 – $107,103.68 per year (hiring range)
- $85,682.95 – $128,524.42 per year (full pay range)
Benefits
- Participation in HOOPP defined benefit pension plan
- Extended health and dental benefits
- Paid vacation starting at 4 weeks
- Flexible work arrangements
- Ongoing professional development support
About the Company
- CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
- CAMH is dedicated to equity, diversity, and inclusion, fostering an inclusive, respectful, and discrimination-free workplace.
- CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
- CAMH's mission is to change how society thinks about and responds to mental illness, aiming to eliminate prejudice and discrimination.
- CAMH aims to shape a world where mental illness is central to our healthcare system – where Mental Health is Health.
- Learn more at www.camh.ca.
Equal Opportunity
- CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
- We welcome applicants from all backgrounds.
- If you require accommodations during the application or recruitment process, please let us know.