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About the Role
As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery.
Responsibilities
- Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
- Manage customer enquiries relating to orders, product availability, deliveries, and account information.
- Ensure order accuracy and maintain high service standards throughout the customer journey.
- Coordinate deliveries using both third-party carriers and internal delivery resources.
- Proactively contact customers to confirm delivery schedules and provide updates where required.
- Maintain accurate CRM records and capture valuable customer insights.
- Identify upselling and cross-selling opportunities during customer interactions to support business growth.
- Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.
Requirements
- Previous experience in customer service, order processing, sales support, or administration.
- Excellent communication and telephone skills.
- Strong attention to detail and a high level of accuracy.
- Confidence using CRM, order processing, or business systems.
- The ability to multitask and prioritise effectively in a fast-paced environment.
- A proactive, adaptable, and customer-focused approach.
- A positive attitude and willingness to learn and develop.
Skills
- Customer service
- Order processing
- Sales support
- Administration
- Communication skills
- Telephone skills
- Attention to detail
- Accuracy
- CRM systems
- Order processing systems
- Business systems
- Multitasking
- Prioritization
- Upselling
- Cross-selling
Location
- Croydon, Surrey
Work Type
- Office Based
- Full-time
Experience Level
- Previous experience required
Salary/Compensations
- Up to £30,000 + Up to 20% KPI Bonus
Benefits
- NEST pension
- 20 days annual leave plus bank holidays
- Additional holiday entitlement after one year's service
- Performance Rewards - Earn up to 20% bonus linked to KPI achievement
- Career Progression - Clear pathways into senior customer service, team leadership, sales, or business development roles
- Supportive Culture - Join a friendly, collaborative business where contribution is recognised and valued.
- Training & Development - Comprehensive product training and ongoing support to help you succeed.
About the Company
- Our client is a well-established and highly respected business serving a specialist healthcare market across the UK.
- With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth.
- Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business.