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About the Role
Spark is seeking a Senior Business Systems Specialist to optimize core business systems through process improvement, automation, and AI. This role involves defining problems, shaping the roadmap for process and AI investment, and enhancing existing tools to improve efficiency and accuracy. A key aspect is leveraging AI to solve operational challenges and drive measurable leverage.
Responsibilities
- Own workflow optimization across Spark: map how work moves through our systems, quantify where time is lost, and redesign processes with AI and automation.
- Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Intercom, Airtable, Salesforce, Dialpad, Notion, Calendly, and more.
- Take full ownership of maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards.
- Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes.
- Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure.
- Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization.
- Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders.
- Deploy AI where it creates measurable leverage.
Requirements
- 5+ years of operations, consulting, or data experience
- Expertise with Airtable, Salesforce, and/or Intercom
- Strong technical acumen with a demonstrated ability to quickly learn and apply new tools, systems, AI, and technologies, translating technical challenges into actionable business solutions.
- Demonstrated experience applying AI to real business problems - automations, agents, LLM-based workflows, or AI features inside operational tooling.
- Strong track record of navigating and resolving intricate data and workflow challenges, using a combination of strategic thinking and hands-on problem-solving to drive operational improvements and deliver results.
- Exceptional attention to detail
- Influential cross-functional communication & stakeholder management
- Ability to understand complex business logic and translate it into technical processes
- Ability to continuously refine processes, adopt new technologies, and incorporate feedback
- Independent & comfortable with ambiguity
Skills
- Airtable
- Intercom
- Salesforce
- Dialpad
- Notion
- Calendly
- AI
- Automation
- LLM-based workflows
- SQL
- Python
- BI tools
- Zapier
- Make
- n8n
Location
- NYC
- Denver
Work Type
- Hybrid
- Remote
Experience Level
- Senior
Salary/Compensations
- $115,000—$135,000 USD
Benefits
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend
- Paid Parental Leave (Up to 14 weeks for birthing parents, Up to 8 weeks for non-birth parents)
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
About the Company
- Spark Advisors is building healthcare tech for a system that needs innovation, focusing on transforming how Medicare advisors operate.
- We are the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services.
- Our platform helps over 10,000 brokers acquire, enroll, and support clients.
- We are a talent-dense team from companies like Square, Ramp, Yext, Oscar, and Cedar, backed by Primary Ventures and Viewpoint Ventures.
- Spark was recognized as one of Inc. Magazine’s Best Workplaces of 2025.
Equal Opportunity
- Spark is a proud participant in E-Verify.
- We are unable to accommodate international remote work; all work must be conducted from an approved location within the U.S.
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background.
- We need diverse perspectives to reflect the diversity of our problems and the population we serve.
- We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
- AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws.