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About the Role

The Manager, Social Work manages the day-to-day operations of the Social Work function within the Health Services unit, providing frontline leadership and supervision to social work staff. This role ensures the delivery of high-quality supportive counseling, crisis intervention, advocacy, care coordination, and resource navigation services to members, serving as a key liaison among members, vendors, Fund departments, employers, union representatives, and community organizations.

Responsibilities

Provide supervision, coaching, mentoring, and performance feedback to Social Work staff
Identify staff training needs and support professional development activities
Monitor caseload distribution and workload balancing across the team
Manage and assign referrals and daily workload within assigned staff
Assist with coverage planning to ensure continuity of services
Conduct periodic reviews of case documentation to ensure quality, consistency, and compliance with professional standards
Monitor adherence to Funds policies, social work practice standards, and applicable regulatory requirements
Maintain records and statistics, and generate monthly reports to key stakeholders
Participate in drafting, editing, and updating unit Standard Operating Procedures (SOPs)
Assess and evaluate needs of participants
Provide supportive counseling, crisis intervention, information and referral, entitlement counseling and advocacy services to members
Keep accurate documentation of interactions with members
Coordinate requests for critical incident counseling for members at their work sites
Maintain relationships with referents
Serve as liaison between members and families with Fund vendors, including WebTPA, Optum Rx and John Hancock
Act as a Health Fund liaison between the member needing social work services and the union
Conduct educational presentations to departments, the Funds and Union
Serve as a resource for the Funds and Union Health staff
Participate in clinical rounds with Communitas RN Case Managers
Collaborate with Health Services clinical staff on appropriate cases that require Social Worker intervention
Assist in creating partnerships with providers, community organizations, and government resources
Maintain working relationships with vendors and the union necessary to resolve member cases
Assist in creating and maintaining a resource database
Maintain up-to-date knowledge of Fund benefits, resources and entitlements
Participate in planning and administration of special projects as assigned
Perform other relevant duties as assigned by senior managements

Requirements

Minimum 3 years of counseling and social work experience
Experience providing crisis intervention, advocacy, resource navigation, and supportive counseling services required
Supervisory or people management experience required, including coaching, performance management, workload distribution, and/or staff development
Strong knowledge base of the healthcare industry, community resources, entitlement programs, and care coordination practices
Welfare/Trust Funds or Union environment background a plus
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office with emphasis on Excel and Word
Ability to work on simultaneous projects with diverse working groups
Excellent customer service skills
Excellent organizational and prioritizing skills
Strong active listening and communication skills
Demonstrated emotional intelligence, sound judgement, and discretion when handling sensitive and confidential matters
Strong conflict resolution, negotiation, and de-escalation skills in challenging or crisis situations
Strong relationship-building and stakeholder management skills with the ability to work effectively across different stakeholders
Ability to provide compassionate, member-centered support while maintaining professionalism
Demonstrated leadership and team development skills, including the ability to motivate, mentor, and develop staff

Skills

Counseling
Social work
Crisis intervention
Advocacy
Resource navigation
Supportive counseling
People management
Coaching
Performance management
Workload distribution
Staff development
Healthcare industry knowledge
Community resources knowledge
Entitlement programs knowledge
Care coordination practices
Microsoft Office (Excel, Word)
Project management
Customer service
Organizational skills
Prioritizing skills
Active listening
Communication skills
Emotional intelligence
Judgement
Discretion
Conflict resolution
Negotiation
De-escalation
Relationship-building
Stakeholder management
Leadership
Team development

Location

Work Type

Exempt

Experience Level

Minimum 3 years of counseling and social work experience
Supervisory or people management experience required

Education Level

Master’s Degree in Social Work (MSW) required

About the Company

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members.
Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services.
Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds.
32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families.
We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.