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About the Role
Oversee all front office activities, including check-in/check-out processes, reservations, and guest services. Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach. Address guest complaints, assist in developing new procedures, and ensure effective communication. Support training programs and guide new staff. Collaborate to cultivate a cohesive team and promote the ALL Accor loyalty program.
Responsibilities
- Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
- Contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
- Address guest complaints that have not been resolved by team members, providing swift solutions.
- Assist the Front Office Manager in developing and implementing new procedures as needed.
- Ensure effective and efficient communication processes daily, maintaining service standards.
- Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
- Guide new staff through their initial induction into the team, department, following established guidelines.
- Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
- Promote the ALL Accor loyalty program to guests.
Requirements
- Must be eligible to live and work in the UK.
- Possession of a current work visa.
- Service focused personality is essential.
- Prior experience in a front office department is required.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and keen attention to detail.
- Ability to perform effectively under pressure.
- Flexibility with working hours, including evenings, nights, weekends, and bank holidays.
Skills
- Proficiency in hotel management software, particularly Opera Cloud is preferred.
Location
- London City Shoreditch
Work Type
- Permanent
- Full-Time
Salary/Compensations
- £15.80/hour
Benefits
- Free night stays in our UK hotels
- Up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Discounted hotel rates all over the world in Accor Hotels
- Apprenticeship opportunities for skill growth
- Continuous learning and development through Accor Academy
- Support for wellbeing in professional and personal lives
- Opportunities to grow experience anywhere across the Accor network
- Participation in initiatives to build a more inclusive and sustainable world
About the Company
- Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
- Part of the Accor network, a worldwide hospitality leader.
- Accor offers opportunities to be all you are, work with purpose, grow, learn, enjoy and explore limitless opportunities.
- Discover Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.