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About the Role
Manage and provide a professional, proactive, customer-focused service within a fast-paced, technology-driven 24/7 CCTV Operations Centre. The post holder will be required to work outside of normal office hours on an agreed basis and provide a level of flexibility to suit operational needs, professional and legislative requirements. The Operations Centre oversees areas including, borough wide CCTV monitoring and surveillance, Alarm monitoring and management, remote door access, key holding, and provision of body worn cameras and radios.
Responsibilities
- Ensure all services delivered by the Operations Centre consistently meet client and Council requirements.
- Lead and manage relationships with internal and external stakeholders, ensuring effective partnership working and collaborative delivery of services.
- Coordinate and manage liaison with the Metropolitan Police Service and the National Crime Agency to support ongoing and planned operations.
- Lead the development of Operations Centre strategies by undertaking needs assessments, performance reviews, capacity planning and cost–benefit analysis.
- Serve as the Single Point of Contact and handle related responsibilities.
- Conduct borough-wide annual DPIAs for SCC certification, manage data including recordings, fault maintenance, and data release to third parties, and manage RIPA requests and service agreements with the Police.
- Lead continuous professional and technical development by monitoring emerging operational trends and identifying opportunities to enhance and grow the service.
Requirements
- Ability to carry out borough‑wide annual DPIAs to maintain Biometric Surveillance Camera Commissioner’s annual certification and ongoing compliance with the five‑year independent inspection and certification process.
- Procure and award contracts associated with the service and oversee and manage these contracts within Islington (and at remote stand alone sites) for all stakeholders in all directorates.
- Manage Metropolitan Police Service RIPA requests for the CCTV Control Room and borough assets, working with LBI investigators and ensuring appropriate service‑level and information‑sharing agreements are maintained.
- Advise the council on new developments in technology and provide advice to council departments and contracted services on CCTV installations, upgrades, DPIAs and CCTV requests.
- Manage data including documentation, recordings, copies of recordings and fault maintenance, subject access processes and matters relating to the release of data to third parties.
- Lead the development of corporate and site‑specific CCTV Codes of Practice and policy documentation, providing expert technical advice and ensuring CCTV projects are fully documented and compliant with legislative and regulatory requirements.
- Experience in public space CCTV to successfully undertake the strategic role of Single Point of Contact (SPOC) for Waltham Forest as a relevant authority.
- Experience of budget, resource and contract management.
- Experience of working closely with other agencies, stakeholders and partners, including a range of Police teams, including those which may require confidentiality and/or security restricted activity.
- Experience in securing investment and resources to deliver large CCTV and operational centre management projects in a multi-functional service area.
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- Police Vetting.
- Ability to speak fluent English with confidence and accuracy, sufficient for the effective performance of the role.
Skills
- CCTV monitoring and surveillance
- Alarm monitoring and management
- Remote door access
- Key holding
- Body worn cameras
- Radios
- Data management
- Contract management
- Stakeholder management
- Police liaison
- RIPA requests
- DPIAs
Location
- London Borough of Waltham Forest
Work Type
- Full-time
- Permanent
Experience Level
- Experience in public space CCTV
- Experience of budget, resource and contract management
- Experience of working closely with other agencies, stakeholders and partners
- Experience in securing investment and resources to deliver large CCTV and operational centre management projects
Education Level
- Educated to degree level or equivalent standard
- Appropriate qualification to operate public space surveillance cameras
- Security Industry Authority (SIA) registered
Salary/Compensations
- PO8 £59,511 - £62,766
Benefits
- Good Work Standard employer accreditation
- Fair pay and conditions
- Workplace well-being
- Skills and progression
- Diversity and recruitment
- Flexible working options
About the Company
- Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
- We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
- Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
- London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
- The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
- We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
- The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
- Respecting Diversity is a core Council value.
- To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
- The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
- This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
- We are keen to support employees to balance their working life with other commitments.
- Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.