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About the Role
The Building Operator reports to the Operations Manager and is responsible for the day-to-day operations of the building, including general maintenance and maintaining mechanical systems. This role also focuses on fostering positive relationships with tenants, contractors, and sub-contractors.
Responsibilities
- Provide excellent tenant services, emphasizing a co-operative, helpful, and non-disruptive approach.
- Respond to tenant work orders and inquiries promptly, resolving issues and complaints.
- Assist with coordinating tenant move-ins and move-outs.
- Direct tenants, contractors, and others during emergencies.
- Ensure building safety and adherence to occupational health and safety standards, including hazardous materials handling.
- Be aware of and ensure compliance with WHMIS rules, Crown’s Health and Safety Policy, and environmental programs.
- Perform water treatment chemical testing and critical system testing, maintaining log books.
- Respond to emergency situations and make or arrange for necessary repairs.
- Supervise and monitor scheduled maintenance and related services, ensuring appropriate service levels.
- Perform general maintenance duties including housekeeping, snow removal, and coil cleaning.
- Conduct daily inspections of building components, documenting findings and taking corrective actions.
- Notify supervisor of any observed inefficiencies in utilities or operations.
- Maintain inventories and request materials and supplies for maintenance activities.
- Be available for scheduled and unscheduled overtime as required.
- Share on-call duties and provide standby support to maintenance staff.
- Attend after-hours emergencies as required.
- Provide support to the Operations Supervisor or other property management staff as requested.
- Obtain estimates and/or quotes for proposed work, maintaining purchase orders.
- Assist and coordinate contractors as needed.
- Assist with coordinating on-site construction projects, ensuring adherence to standards and proper documentation.
- Seek opportunities and support best practices to reduce energy consumption.
- Work with waste removal contractors to maximize diversion from landfill.
- Assist with environmental assessments and reporting.
- Assist with BOMA BEST submissions, LEED projects, and other green management practices.
- Perform other related responsibilities as requested.
Requirements
- Post-secondary education in a related field is preferred.
- BES I/II certification or an equivalent technical designation is considered an asset.
- 1-3 years of experience in the property management sector.
- Proficiency with computer applications is an asset.
- Able to work effectively both independently and as part of a collaborative team.
- Working knowledge of building systems, including building automation systems, preventative maintenance programs, HVAC operations, life safety systems, security systems, plumbing, electrical systems, door hardware, and hazardous materials handling.
- Strong mechanical aptitude with a solid understanding of building systems and equipment.
- Knowledge of construction practices and techniques.
- Excellent customer service and relationship management skills.
- Current certification in Basic First Aid, CPR, and AED.
- Valid Ontario Class G driver’s license with access to a reliable personal vehicle for daily use.
- Must be legally entitled to work in Canada.
Skills
- Building systems knowledge
- Preventative maintenance
- HVAC operations
- Life safety systems
- Security systems
- Plumbing
- Electrical systems
- Door hardware
- Hazardous materials handling
- Mechanical aptitude
- Construction practices
- Customer service
- Relationship management
- First Aid
- CPR
- AED
- Computer proficiency
Location
- Toronto
- GTA
- Ottawa
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Post-secondary education
- BES I/II certification or equivalent
Salary/Compensations
- $55,000 - $65,000 CAD per year
Benefits
- Eligibility for discretionary annual performance bonus
- Comprehensive health benefits
- Pension matching program
- Professional development and membership dues coverage
About the Company
- Crown is a leading real estate investment and management firm with 25 years of growth, shaping office spaces across Toronto, the GTA, and Ottawa.
- Manages over 10 million square feet and $3 billion in assets.
- Known for smart investments, operational excellence, and empowering employees.
- Customer-first mindset with fast decision-making and strong relationships.
- Recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers.
- Fosters an inclusive, collaborative culture focused on career growth, sustainability, and innovation.
Equal Opportunity
- Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Crown does not accept unsolicited resumes from recruitment agencies.
- As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style.