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About the Role

As an Underwriting Manager, you will lead and develop a team of underwriters responsible for evaluating merchant credit and risk. You will provide direction, coaching, and oversight to ensure sound, consistent, and timely underwriting decisions while exercising independent judgment on significant risk and business matters. You will oversee the application of underwriting policies, Card Brand requirements, and company risk standards, ensuring decisions appropriately balance business objectives with prudent risk management. You will serve as the escalation point for complex, high-volume, or high-risk accounts, independently evaluating risk exposure and determining appropriate actions, approval structures, and risk mitigants. You will monitor underwriting quality, portfolio risk, and emerging trends, using data to identify potential concerns and recommend appropriate risk-management actions. You will also partner with Sales, Operations, Risk, Compliance, and other stakeholders to resolve escalated matters and support the organization's underwriting strategy. As a subject-matter expert and leader, you will promote consistent application of underwriting standards, develop team capabilities, and contribute to the ongoing improvement of underwriting policies, procedures, controls, and processes.

Responsibilities

Lead, manage, and develop the underwriting team through coaching, mentoring, performance management, training, and clear expectations, fostering consistent and sound risk-based decision making.
Oversee merchant underwriting activities and risk exposure across products and processing relationships, exercising independent judgment to establish appropriate risk parameters and ensure decisions align with company policies, Card Brand requirements, and the organization’s risk appetite.
Serve as the escalation point and decision authority for complex, high-volume, or high-risk accounts, evaluating financial, credit, processing, fraud, and operational risks and determining appropriate approval structures, reserves, ACH delays, and other risk mitigants.
Monitor portfolio performance, underwriting quality, loss trends, and emerging risks; use data and analysis to identify concerns and recommend appropriate risk-management actions and process improvements.
Ensure adherence to applicable Card Brand, KYC, AML, and company requirements and partner with Compliance, Risk, Operations, and other stakeholders to address significant risk, regulatory, or policy matters.
Serve as a subject-matter expert and trusted advisor on underwriting, credit, payments, risk management, and financial analysis, providing guidance on policy interpretation, complex account structures, and significant risk decisions.
Drive continuous improvement of underwriting policies, procedures, controls, and workflows while promoting consistency, efficiency, sound judgment, and effective risk management across the team.
Oversee fraud-risk management within underwriting by ensuring effective identification, investigation, and escalation of potential fraud; evaluating fraud trends and portfolio data; establishing appropriate verification and control practices; and leveraging internal tools and third-party resources to reduce fraudulent account exposure.

Requirements

Bachelor’s degree or equivalent combination of education and experience, with 10+ years of relevant experience in underwriting, credit, risk, payments, banking, or financial services, including management or leadership experience.
Strong knowledge of merchant acquiring, payment processing, credit underwriting, financial statement analysis, fraud risk, and payment-related risk exposure.
Demonstrated ability to assess financial, credit, operational, fraud, and processing risk and exercise sound independent judgment when making significant risk-based decisions.
Strong understanding of risk-mitigation tools, including reserves, ACH delays, and other approval conditions, and the ability to determine appropriate controls based on risk exposure.
Knowledge of Card Brand requirements, KYC/AML principles, underwriting policies, and applicable risk and compliance standards.
Strong leadership, communication, coaching, problem-solving, and decision-making skills, with the ability to manage competing priorities and effectively handle escalated and sensitive matters.
Strong analytical and data-driven decision-making skills, including proficiency with risk-management systems, underwriting tools, and data analysis.
Ability to work effectively with Sales, Operations, Risk, Compliance, and other stakeholders while balancing business objectives with prudent risk management.
Demonstrated ability to identify emerging risks, evaluate alternatives, develop practical solutions, and drive continuous improvement of underwriting practices and processes.
Demonstrated experience leading fraud-risk identification and mitigation, including analyzing portfolio and transaction trends, recognizing sophisticated fraud indicators and potentially altered documentation, evaluating verification strategies, and using risk-management tools and third-party resources to identify or rule out fraudulent activity.
Knowledge of payments, merchant acquiring, credit, banking, or financial services preferred.
Excellent management, communication, interpersonal, organizational and leadership skills.
Ability to communicate effectively both written and verbal.
Attention to detail.
Excellent organizational skills.
Banking and Credit Card Issuing experience is a plus.
Ability to work in a fast paced environment.
Industry knowledge.

Skills

Underwriting
Credit Risk Management
Financial Statement Analysis
Fraud Risk Management
Payment Processing
Merchant Acquiring
Leadership
Communication
Coaching
Problem-Solving
Decision-Making
Analytical Skills
Data Analysis
Risk Mitigation Tools
KYC/AML Principles
Card Brand Requirements

Location

Remote

Work Type

Remote
Full-time

Experience Level

10+ years of relevant experience
Management or leadership experience

Education Level

Bachelor’s degree or equivalent combination of education and experience

Salary/Compensations

$140k - $155k

Benefits

Bonus programs
401(k) match
HSA and FSA options
Financial wellness resources and employee discount programs
Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
3 weeks PTO to start, with unlimited PTO after year one
Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

About the Company

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses.
Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution.
We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact.
We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection.
Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.