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About the Role
To represent WSB in a courteous and professional manner, assisting all customers promptly with sound judgment and knowledge of banking products. Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions.
Responsibilities
- Consistent and reliable attendance
- Opens all types of new deposit accounts
- Answers all telephone inquiries relating to deposit accounts and account verifications
- Completes address changes, check orders, research requests, ATM/Debit card orders, cancellations and all other card maintenance requests, additions or removals of account holders, set up and reset online banking accounts, stop payments, travelers' checks, VISA gift cards, savings bonds, wire transfers, balancing customer check books, ATM/Debit disputes, telephone transfers, AFT’s, sweeps.
- Performs other related duties as required or directed
- Performs research to obtain copies of checks and statements
- Prepares spreadsheets and checks for lease, security deposits for a customer's account
- File legal documents for deposit accounts
- Reviews the account maintenance report
- Order all Deluxe checking account supplies
- Maintains HSA accounts
- Answers incoming telephone calls by looking up information on the computer system.
Requirements
- Position requires sedentary to light physical demands.
- Employee may exert up to 20 lbs of force occasionally, and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects.
- Daily movement includes, but is not limited to holding, grasping, turning or otherwise working with hand or hands.
Skills
- Sound judgment
- Knowledge of banking products
- Discretion
- Independent judgment
- Computer system proficiency
Location
- Watertown
Work Type
- Full-time
Experience Level
- Based On Experience
Salary/Compensations
- $43,680.00 to $55,120.00
About the Company
- Watertown Savings Bank