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About the Role
The Floating Hospital, a non-profit healthcare organization, seeks a Case Manager for its Behavioral Health team. This role involves managing a patient caseload with diverse needs, including mental health, substance abuse, life skills, and comprehensive health concerns.
Responsibilities
- Conduct patient outreach to assess behavioral health needs, evaluate symptoms and risk factors, determine program eligibility, and schedule appointments.
- Coordinate same-day referrals and collaborate with primary care providers for timely patient engagement and continuity of care.
- Participate in weekly multidisciplinary team meetings to discuss patient care and improve interdepartmental communication.
- Maintain accurate referral and emergency transfer logs with timely, thorough, and compliant documentation.
- Complete comprehensive and timely case management documentation in the EHR.
- Support clinical staff during behavioral health emergencies by assisting with crisis response protocols and patient care coordination.
- Coordinate referrals and appointments for patients requiring higher levels of care or specialized community-based services.
- Conduct monthly provider roster reviews to maintain accurate provider information.
- Perform patient outreach for missed appointments and reschedule visits.
- Collaborate with professionals from various organizations to coordinate patient care and ensure continuity of services.
- Provide scheduling support in the absence of the Behavioral Health Scheduler.
- Process pharmacy requests by coordinating prescription refills and medication orders.
- Perform additional administrative, care coordination, and patient support responsibilities as assigned.
Requirements
- Demonstrated empathy and cultural sensitivity when serving low-income, homeless, elderly, and underserved individuals and families.
- Extensive knowledge of New York State social service programs.
- Skilled in care coordination, patient advocacy, crisis intervention, and interdisciplinary collaboration.
- Proficient in Electronic Health Records (EHR), medical documentation, scheduling systems, and behavioral health workflows.
- Bachelor’s Degree preferred with two years of relevant experience.
- Direct service experience, especially in crisis intervention, case management, emergency / traditional housing, and substance abuse.
- Must be accustomed to working in a high-volume environment.
- Must be courteous to all levels of staff and management.
- Must possess superior telephone skills.
Skills
- Care coordination
- Patient advocacy
- Crisis intervention
- Interdisciplinary collaboration
- Electronic Health Records (EHR)
- Medical documentation
- Scheduling systems
- Behavioral health workflows
- Bilingual in English and Spanish (preferred)
Location
- Long Island City (Queens)
Work Type
- Full-time
Experience Level
- Two years of relevant experience
Education Level
- Bachelor’s Degree preferred
About the Company
- The Floating Hospital is a non-profit healthcare organization.