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About the Role
Okta is seeking a Program Analyst to support the Global Customer Support program management team. This entry-level role focuses on learning foundational program management skills, understanding team processes, and coordinating with stakeholders under direct supervision. The role assists with administrative tasks, data collection, and communication for programs aimed at scaling and improving the Support organization's efficiency and efficacy.
Responsibilities
- Support strategic projects for Customer Support and partner support leadership by assisting with data collection, data analysis, and documentation for deliverables such as partner analysis, business process mapping, and partner governance reporting, under the guidance of senior program managers.
- Coordinate with cross-functional teams and stakeholders to support the implementation of solutions that improve customer experience, escalating and looping in senior team members as needed.
- Assist with the execution of programs by tracking action items, coordinating logistics, and supporting communications, compliance, quality, systems rollout, and education/training coordination activities between cross-functional entities.
- Participate in strategic initiatives that support changes to the tactical approach to customer support, including policies, workflows and performance standards, under direct supervision.
- Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements that keep operations aligned with growing business needs.
- Support the training & enablement framework by helping coordinate onboarding logistics and ongoing enablement activities for Support Engineers and other pertinent Support roles.
- Perform additional responsibilities and complete other projects, as assigned.
Requirements
- Bachelor's Degree, preferably in a technical discipline, or equivalent experience.
- 0+ years of related experience in a professional role; recent graduates and early-career candidates are encouraged to apply (Summer of 2025 and Summer of 2026 grads).
- Basic familiarity and user-level understanding of core collaboration tools like Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, and Zoom for communication and basic task management.
- Awareness of project management tools like Jira or Asana through exposure to team workflows.
- Uses professional knowledge and basic problem-solving skills to identify and fix problems; decides on actions based on established guidelines.
- Handles simple problems using standard practices and procedures; analyzes data to find answers easily; typically receives general instructions for tasks and new assignments.
- Strong written and verbal communication skills; delivers clear communication and provides transparency on project status and progress of initiatives.
- Demonstrates an openness to diverse perspectives and actively participates in creating a welcoming team atmosphere.
- Adapts to a changing environment and understands influencing without authority.
- Detail-oriented with strong organizational skills and an eagerness to learn foundational program management skills.
- Comfortable collaborating with a wide variety of individuals and coordinating with stakeholders under direct supervision.
Skills
- Google Workspace
- Slack
- Zoom
- Jira
- Asana
- Problem-solving
- Communication
- Organization
- Collaboration
Location
- Bellevue
- Chicago
- Toronto
Work Type
- Hybrid
Experience Level
- Entry-level
- 0+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $77,000 - $77,000 USD (California, Colorado, Illinois, New York, Washington)
- $91,200 - $91,200 CAD (Canada)
Benefits
- Equity (where applicable)
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- RRSP with a match (Canada)
- Healthcare spending (Canada)
- Telemedicine (Canada)
About the Company
- Okta is a company focused on securing identity, from AI to human, by building trusted, neutral infrastructure.
- The Global Customer Support (GCS) team is on a mission to empower customers through proactive, guided, and deeply personalized experiences.
- GCS drives success across Support Delivery, Escalations Management, Red Account Recovery, and Supportability.
- The GCS Program Management Office (PMO) spearheads strategic programs to improve operational rigor and customer care.
- Okta is intentional about connection, with a global community spanning over 20 offices worldwide, united by a drive to innovate.
- The Okta Experience focuses on Supporting Well-Being, Driving Social Impact, and Developing Talent and Fostering Connection + Community.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta also considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- Reasonable accommodation is available for the job application, interview process, or onboarding.