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About the Role
Lexington Reception Services (LRS) is focused on delivering excellent service to clients and their guests by employing top talent and leveraging technology for outstanding customer service. We provide a bespoke, sophisticated, and first-class concierge-style service that aligns with our clients' community expectations.
Responsibilities
- Supervise the planning, organization, and execution of best-in-class Reception services.
- Ensure the successful delivery of service in all front-of-house areas, including sufficient front desk support and desk coverage.
- Build relationships with client service providers and the internal community.
- Support the management team in improving processes and systems for service delivery.
- Monitor Reception and client meeting room service performance to ensure correct procedures are followed.
- Manage daily front-of-house service through visibility, service auditing, and on-the-job training.
- Plan and organize team member desk cover for efficient use of time and resources, ensuring prompt service delivery.
- Handle complaints and concerns, liaising with relevant departments and escalating to management as needed.
- Drive front-of-house service improvements to support best-in-class customer experience.
- Confirm catering and in-room requests, following up on missing information professionally.
- Ensure effective communication between Facilities, Reception, and Hospitality teams.
- Build trusting relationships with internal and external clients, setting an example for the team.
- Optimize client meeting room space for maximum utilization while maintaining high service quality.
- Process all requests professionally and efficiently, coordinating with Hospitality and other relevant teams.
- Complete necessary reports, orders, and administrative tasks to the required standard.
- Manage reception service hours, ensuring effective and strategic coverage and coordinating absence coverage with the Support Team Manager.
- Be aware of and report Health and Safety issues in the Front of House Area to the Facilities Helpdesk.
- Support the training of new team members and complete training checklists.
- Maintain confidentiality of all Lexington Front of House and Client matters.
Requirements
- Well-developed corporate reception experience.
- Professional and well-presented with integrity and a positive attitude.
- Ability to multitask with a sense of urgency.
- Ability to work quickly while maintaining attention to detail.
- Approachable and helpful with excellent communication skills.
- Passionate about delivering exceptional service and taking responsibility for team contributions.
- Experience working to tight deadlines and in a fast-paced environment.
- Flexible approach.
- Ability to prioritize a busy workload.
Skills
- Corporate reception
- Service delivery
- Front-of-house management
- Client relationship management
- Team supervision
- Process improvement
- Communication skills
- Problem-solving
- Time management
- Attention to detail
- Customer service
Location
- Lexington
Work Type
- Full-time
- Monday to Friday
Experience Level
- Corporate reception experience
Benefits
- Free meals
- Flexible working
- 28 days of holiday (increasing to 31 after two years)
- Leave for life's important moments
- Paid volunteering days
- Career development and learning opportunities
- Mental health support and wellbeing perks
- Pension schemes
- Life assurance
- Exclusive discounts
About the Company
- Elior is a people-first business with over 10,000 colleagues across the UK, serving diverse sectors including stadiums, hospitals, schools, and workplaces.
- Our mission is to enrich lives everywhere, every day.
- 87% of our team are proud to work here because we create a supportive, trusted, and valued environment.
- We hire for potential and encourage applications from candidates who are passionate and ready to grow, even if they don't meet every single requirement.
Equal Opportunity
- We celebrate diversity and inclusion, believing that different perspectives make us stronger.
- We are dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
- We welcome you to apply using the name you feel most comfortable with.
- We offer support and adjustments during the application process.