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About the Role
As a Key Holder, you will support the Store Leadership Team by rocking out strong WAM segments and ensuring a WOW guest experience. You will assist with daily operations of the store, provide input on training, motivating, and celebrating Stylists and team members, and have a passion for driving stellar results and amplifying our brand purpose. You will represent the Kendra Scott culture uniquely and positively.
Responsibilities
- Model and teach WOW service with a “customer is our boss” mentality, using WOW Service Principles to connect with every guest and make a difference in their day.
- Take pride in training and developing Stylists to ensure they provide WOW experiences.
- Go above and beyond to ensure all guests feel welcome and seen.
- Assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives.
- Help achieve event and giveback goals.
- Ensure store safety standards are maintained, adhere to Asset Protection standards, and follow Kendra Scott policies and procedures.
- Educate guests and team members on product details and personal style, and make product suggestions to fit their needs.
- Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
- Support your team in providing WOW experiences for all guests, sharing ideas and being open to other viewpoints.
- Proactively resolve concerns to ensure guest experiences are always positive.
- Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Challenge yourself and others with clear, attainable goals and provide ongoing feedback through real-time coaching.
- Be comfortable with tough situations and help others succeed.
Requirements
- Must be over the age of 18
- Ability to lift and move at least 50 lbs.
- Ability to bend, squat, twist, and reach
- Ability to stand and/or walk for at least 6 hours per shift
- Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
- Must be available to work at least 30 hours per week, including nights and weekends
- Ability to accommodate a changing schedule
Skills
- Customer service
- Problem-solving
- Communication
- Organizational skills
- Fashion enthusiasm
- Community service
- Team collaboration
- Adaptability
- Growth mindset
Location
- Austin, Texas
Work Type
- Full-time
- Part-time
Experience Level
- Emerging leader
- Retail experience
- Customer service experience
About the Company
- Kendra Scott is a fashion-lifestyle brand of big dreams, colorful confidence and inspired design.
- Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success.
- Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.