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About the Role
As a full-time Assistant Manager, you will support the Store Manager in implementing business strategies and leading the store's brand experience. Your focus will be on training and coaching the team to deliver exceptional guest experiences, achieve revenue targets, prioritize philanthropy, and ensure operational excellence, all while embodying the Kendra Scott culture.
Responsibilities
- Model, teach, and coach WOW service with a customer-first mentality.
- Connect with every guest and make a difference in their day using WOW Service Principles.
- Train and develop team members to provide exceptional guest experiences.
- Ensure all guests feel welcome and part of the Kendra Scott family.
- Drive sales by maximizing store productivity and building guest connections through WOW experiences.
- Assist the Store Team Leader in developing short and long-term business plans to drive key KPIs.
- Take ownership of a specific area of responsibility to positively impact store performance.
- Motivate and inspire the team through feedback and recognition.
- Act as a role-model leader, demonstrating how to create positive experiences for guests.
- Drive team engagement by celebrating outstanding performance and building skills through teaching and coaching.
- Cultivate people and help them develop into their best selves.
- Increase brand awareness through philanthropic efforts and community initiatives.
- Help achieve event and giveback goals.
- Acquire new customers through traffic-driving efforts.
- Demonstrate integrity, honesty, and authenticity in all actions.
- Ensure audit and shrink results meet Asset Protection Standards.
- Follow Kendra Scott policies and procedures.
- Communicate clearly and provide ongoing performance feedback.
- Actively listen to learn and encourage open expression of diverse opinions.
- Adapt and thrive in various business areas, applying learnings to new situations.
- Be curious and flexible, learning from the past and embracing new initiatives.
- Collaborate with others to leverage skills and achieve common goals.
- Prioritize idea sharing and varying interests to create mutual accountability.
- Approach new opportunities and challenges with urgency, energy, and enthusiasm.
- Leverage reporting and daily sales trends to make real-time business decisions.
- Proactively find ways to make all guest experiences positive and impactful.
- Lead courageously, overcoming fear to do the right thing.
- Champion ideas, positions, and others.
- Care personally about people and challenge them directly to achieve greatness.
- Take responsibility for personal actions and the actions of the team.
- Instill confidence, respect, and buy-in from others.
- Foster commitment, feedback, and problem-solving through ownership.
- Make sound decisions based on analysis, wisdom, experience, and judgment.
- Balance speed and quality in decision-making.
- Act decisively even when information is incomplete.
Requirements
- Must be over the age of 18.
- Ability to lift and move at least 50 lbs.
- Ability to bend, squat, twist, and reach.
- Ability to stand and/or walk for at least 6 hours per shift.
- Must be available to work at least 30 hours per week, including nights and weekends.
Skills
- Customer service
- Training and development
- Sales
- Business planning
- Team motivation
- Community outreach
- Communication
- Active listening
- Adaptability
- Collaboration
- Problem-solving
- Decision-making
- Leadership
- Multi-tasking
- Attention to detail
- Priority-setting
- Time management
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Retail management experience
- Leadership experience
Education Level
- Bachelor's degree or equivalent work experience
About the Company
- Kendra Scott is a fashion-lifestyle brand focused on family, fashion, and philanthropy.
- The company believes employees and customers are the heart of the brand.
- Kendra Scott operates two state-of-the-art facilities in Austin, Texas, and has a growing retail presence nationwide.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.