Field Service Security Supervisor at GardaWorld | Austin, TX, US | Rezi

Field Service Security Supervisor at GardaWorld

Field Service Security Supervisor

GardaWorld · Austin, TX, US

Today

Field Service Security Supervisor

GardaWorld · Austin, TX, US

a day ago
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About the Role

As the Field Services Supervisor in the Austin, TX area, you will be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. Build personal credibility with clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships.

Responsibilities

  • Supervise daily security services to ensure high standards.
  • Build and maintain strong relationships with clients and employees, acting as the main point of contact.
  • Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
  • Participate in recruiting, training, and developing staff.
  • Visit and inspect supervisors and security officers to ensure compliance and proficiency.
  • Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
  • Assist in developing staffing schedules, budgets, and payroll.
  • Ensure compliance with all regulations, contracts, and agreements.
  • Recommend improvements for efficiency and service quality.
  • Follow progressive discipline for corrective actions.
  • Perform other duties as assigned.

Requirements

  • Authorized to work in the United States
  • A high school diploma or equivalent
  • Must have a minimum of 1-3 years of Security Leadership experience
  • Must have reliable transportation for travel to various client sites
  • A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
  • Availability for duties on an as-needed basis outside standard working hours.
  • Ability to work independently with minimal supervision.

Skills

  • Threat assessment & risk management
  • Incident response & emergency procedures
  • Security technology proficiency (CCTV, access control, alarm systems)
  • Problem Solving & Conflict Resolution
  • Active listening & rapid responsiveness
  • Knowledge of industry regulations, contracts, and policies
  • Attention to detail, & reporting accuracy
  • Motivation & team engagement skills
  • Continuous quality improvement mindset

Location

  • Austin, TX area

Work Type

  • Full-time

Experience Level

  • 1-3 years of Security Leadership experience

Education Level

  • High school diploma or equivalent

Salary/Compensations

  • $25.00 per hour

Benefits

  • Medical, dental, and vision insurance plans
  • 401(k) with employer matching contributions
  • Paid time off (PTO) policy
  • Paid holidays
  • Disability coverage
  • Life insurance options

About the Company

  • In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work.
  • 26% of our corporate employees started as frontline workers.
  • GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

Equal Opportunity

  • It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws.
  • GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment.
  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
  • It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.