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About the Role
Ivory Worldwide, part of the EC Group, is seeking an Account Manager / Producer for its London office. This role involves overseeing account management and directing internal teams across various disciplines to deliver high-standard live events, campaigns, and projects for leading global brands.
Responsibilities
- Nurture relationships with existing and new client accounts by understanding client strategy, enabling higher-level conversations and identifying new opportunities.
- Drive measurable account growth in conjunction with the Account Executive Sponsor.
- Take full responsibility for the delivery of assigned projects, including briefing internal departments, supplier liaison, content development, technical delivery, logistics and delegate management.
- Maintain project profitability and maximise margin in line with agreed targets.
- Maintain the highest standards of execution to ensure client satisfaction scores exceed business targets.
- Scope project requirements and build, brief and motivate internal and external teams. Ensure the smooth delivery and client satisfaction of every project, regardless of size or complexity.
- Champion sustainability within the team and ensure all projects incorporate our sustainability planning tools and procedures from the outset.
- Work with the Operations Director and HoD to ensure effective resource allocation, enabling excellent client service and team performance.
- Identify new business opportunities within existing client accounts.
- Work alongside creative teams to understand client objectives and help shape compelling creative content and messaging that meets or exceeds those objectives.
- May have responsibility for the line management of more junior team members, supporting their development through goal setting, formal appraisals and day-to-day coaching to help drive individual growth, project success and exceptional client service.
- Lead by example, establishing trust and earning respect from both clients and colleagues.
Requirements
- Experience operating at Producer and/or Account Manager level
- Confidence and credibility within the experiential events and marketing industry
- Proven experience managing events and campaigns from concept through to delivery
- Excellent presentation, written and verbal communication skills, with the ability to engage clients at all levels
- Strong organisational skills and exceptional attention to detail
- The ability to build trust and respect with both clients and colleagues
- Sound judgement, critical thinking and a calm, professional approach under pressure
- Exceptional initiative and follow-through skills
- The ability to collaborate effectively across multiple disciplines and teams
Skills
- Account Management
- Project Management
- Client Relationship Management
- Event Management
- Campaign Management
- Communication Skills
- Organisational Skills
- Attention to Detail
- Collaboration
- Strategic Thinking
- Content Development
- Production Management
- Financial Management
- Sustainability Planning
Location
- London
Work Type
- Full-time
Experience Level
- Producer level
- Account Manager level
Benefits
- Exposure to great clients and fantastic global brands
- Opportunity to learn and grow alongside industry experts
- Valuable agency experience
- Working with incredible people
- Learning culture focused on efficiency and working smarter
- Community of belonging
- Focus on physical and mental health
- Meaningful work
- Championing sustainability
About the Company
- Ivory Worldwide is a brand experience agency that delivers strategy, content, and brand experience projects for leading global brands.
- The company operates globally from its headquarters in London, with additional offices in Barcelona, New York, and Houston.
- Ivory Worldwide is part of the EC Group.
- The company has recently been awarded the King’s Award for Enterprise.
- Sustainability is an important pillar of their values, with a commitment to protecting the environment and preventing pollution.