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About the Role
Join Joshua Tree Experts, Austin's premier tree care company, as an Arborist Account Manager. This role offers a unique opportunity to apply your expertise in Tree and Plant Health Care with exceptional earning potential in a year-round, challenging, and rewarding position.
Responsibilities
- Use consultative sales techniques for sales prospecting and building lasting business relationships.
- Propose job costs and provide timely estimates to prospects and clients.
- Negotiate contracts and collaborate with office staff to schedule work.
- Create work orders and instruct crews on key job scope elements to ensure client expectations are met.
- Set up crews, communicate ongoing work, and ensure job completion to client satisfaction.
- Follow up with customers promptly after job completion to address concerns and ensure satisfaction.
- Obtain referrals, network with peers, and actively seek new business opportunities.
- Demonstrate ethical behavior, integrity, and promote a positive Company culture as a role model.
- Continuously engage in prospecting for new business opportunities.
- Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks.
- Conduct site inspections to prepare proposals.
- Build and maintain long-term client relationships with timely follow-ups.
- Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard.
- Collaborate with the marketing team to develop and implement marketing campaigns and initiatives.
- Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand.
- Maintain a comprehensive understanding of Joshua Tree Experts services and the competitive landscape.
Requirements
- Minimum of a high school diploma.
- 4-5 years of working knowledge of arboriculture.
- Certified as an Arborist.
- Customer service, prospecting, and communication skills.
- Strong persuasion, negotiation, and closing skills.
- Flexibility to work varying hours to meet job demands.
- Valid driver's license.
Skills
- Tree identification and plant health care, including insect and disease management.
- ISA Certified Arborist certification.
- Effective pricing of tree care recommendations and other services.
- Proven sales track record with the ability to meet sales goals.
- Excellent customer service, telephone etiquette, and organizational skills.
- Ability to multitask, prioritize, identify problems, and collaborate on solutions.
- Attention to detail, analytical skills, and basic computer and math proficiency.
- Strong listening, verbal, and written communication skills.
- Reliable, self-motivated, with a positive and upbeat attitude.
- Consultative sales techniques.
- Estimating and marketing tree services.
- Logistical essentials for arboricultural practices.
Location
- Austin
Work Type
- Full-time
Experience Level
- 4-5 years
Education Level
- High school diploma
- Certified Arborist
About the Company
- Joshua Tree Experts is Austin's premier tree care company.
- We are a growing company focused on safety and professionalism.
- We believe the brilliance of our future is shaped by the exceptional talent within our team.