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About the Role
As a Program Assistant, you will maintain patient-centered care for clients receiving services from the primary licensed Youth Assertive Community Treatment (ACT) program from the referral and intake process through ongoing treatment and discharge. You will report to the Program Director, and you will work primarily onsite.
Responsibilities
- Develop and track a staff safety and monitoring system to include staff check-ins, and respond in case of staff or client incident.
- Manage medical records and support daily staff communication.
- Facilitate monthly billing reporting and needs, insurance eligibility, electronic clinical record reporting, and additional record and reporting needed to sustain program functioning.
- Maintain contact information for local service providers, first responders, community health agencies, housing, clients, and collaterals.
- Develop proficiency with the CAIRS system and assessment due dates for clients.
- Maintain hospitalization logs in the electronic clinical record to support billing functions.
- Manage the referral, intake, treatment, and discharge process for the Youth ACT program on a daily basis.
- Compile and obtain all required documents for referral for program director review.
- Contact potential program participants to review program structure and client needs; schedule intake appointments by coordinating with program staff.
- Support the Director with routine reporting and auditing documentation for accuracy and completion.
- Communicate with program staff the results of audits and necessary documentation due.
- Compile program data, tracking client demographics, referral source, number of sessions per week, number of hours per session, critical events such as hospitalization and outcomes.
- Help develop program budgets, recording expenses, and tracking program spending.
- Schedule Psychiatrist/Psychiatric Nurse Practitioner appointments as directed by Director.
- Record meeting minutes and develop reporting to be submitted to shareholders/referral sources.
- Ensure all appointments are correctly scheduled for the program.
- Compile reports for ACT program clinicians related to the accuracy and timeliness of documentation.
- Complete and scan paper documents over to the responsible Provider or attach to the appropriate participant electronic clinical record.
- Welcome participants/visitors to the office and monitor the waiting area for safety or comfort concerns and respond.
- Triage and manage the ACT main phone line, directing callers to the appropriate team member.
- Maintain office supply inventory and communicate with the Director for program needs.
- Maintain the agency vehicle's cleanliness and fuel levels on a routine basis.
- Accompany ACT team members into the community when a safety concern exists as directed by the Director.
Requirements
- A valid NYS driver's license required.
Location
- Albany, NY
Work Type
- Full Time
- Onsite
Experience Level
- Three years of related experience preferred
Education Level
- High School Diploma required
- Associate's degree preferred
Salary/Compensations
- $20.00 - $22.00 Hourly
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About the Company
- At Northern Rivers Family of Services, we work together to make a difference in our client's lives.
- Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Equal Opportunity
- Northern Rivers Family of Services is an Equal Opportunity Employer.
- We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger!
- All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law.
- We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.