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About the Role
You'll be early enough to shape how we sell, not inherit a polished playbook. Have an entrepreneurial mindset and own the full cycle. Generate your own pipeline, run thoughtful discovery, and diagnose and tailor solutions across complex organizations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer. Partner closely with AI Delivery and build relationships at the top with C-suite and senior ops or product leaders. Define the sales process, qualification, and account strategy. Be a product evangelist by delivering live demos, tailored decks, and a clear point of view on AI customer operations.
Responsibilities
- Own the full sales cycle from pipeline generation to closing deals.
- Generate pipeline through cold outbound, industry events, and creative engagement.
- Partner closely with the AI Delivery team throughout the sales cycle.
- Build relationships with C-suite executives and senior leaders in target organizations.
- Co-build the sales process, qualification, and account strategy.
- Act as a product evangelist, delivering demos and tailored presentations.
- Provide insights from customer interactions back to product and engineering teams.
Requirements
- 5–7+ years of enterprise B2B SaaS sales experience.
- Experience closing complex end-to-end deals with six- and seven-figure ACV.
- Proven track record of building pipeline creatively and independently.
- Experience running consultative, value-based sales motions.
- Technical aptitude and charisma to evangelize a sophisticated AI product.
- Strong organizational skills to manage multiple stakeholders and sales processes.
- Comfort with ambiguity and a willingness to experiment and iterate.
- Excited about using AI within the sales motion.
- Comfortable with the rapid pace of change in the AI space.
Skills
- Enterprise B2B SaaS sales
- Complex deal closing
- Pipeline generation
- Cold outbound
- Consultative selling
- Value-based sales
- AI product evangelism
- Technical aptitude
- Organizational skills
- Stakeholder management
- AI sales motion
Location
- London
- Remote (UK)
Work Type
- Hybrid
- Remote
Experience Level
- 5-7+ years
Salary/Compensations
- Base salary & uncapped commission & meaningful equity
Benefits
- Private medical & dental insurance
- 25 days holiday + bank holidays (or bank holiday opt out for 32 days holiday)
- Team socials and offsites
About the Company
- Gradient Labs is building the AI customer operations platform for financial services.
- Founded in 2023, working with major names in banking and fintech.
- Platform runs specialist AI agents to eliminate manual work in customer support and back-office operations.
- Team comprises builders from companies like Monzo, Wise, Google, and Revolut.
- Unique chance to be part of a team working with cutting-edge technology to reshape future business operations.
- Opportunity to tackle challenging problems and work with exciting brands across different industries.
- Surrounded by a passionate, smart team driven to build something groundbreaking.