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About the Role
CDK Global is seeking an Account Manager for its OEM business team. This role is responsible for the development, retention, and growth of a strategic CDK OEM program, overseeing account initiatives and resources to achieve business goals. The Account Manager will provide leadership to internal teams, manage client relationships, and ensure program success through effective communication and project orchestration.
Responsibilities
- Manage business relationships and program service delivery tied to the agreed-upon statement of work.
- Organize and run quarterly business updates, weekly program update meetings, and other client-facing engagements.
- Collaborate with clients on program financial modeling, project-based projections, and financial deliverables.
- Facilitate the presentment, communication, and approval of OEM program invoices.
- Serve as an escalation point for program-related inquiries.
- Negotiate project resources, deliverables, and costs.
- Identify new OEM business opportunities with existing clients and facilitate executive engagements.
- Manage CDK operations including finance/invoice, enrollment, and service processes.
- Support the field organization in resolving issues requiring cross-functional support.
- Manage contract renewals for assigned programs.
- Assist with OEM Guidebooks for Field Sales.
- Partner with product & technology teams for new feature development and defect fixes.
- Manage new SOW and CR development, internal approvals, and execution.
- Ensure CDK compliance with client technical requirements.
- Collaborate on training for new feature installations and ongoing support.
- Serve as a program expert to support internal teams with successful pilots, launches, pricing, dealer adoption, and implementations.
- Provide program dashboards for visibility of program status and performance.
Requirements
- 5-10 years of software project, program, and/or engagement management experience.
- 5+ years of external client relationship management experience with demonstrated ability to manage requirements, expectations, and deliverables.
- Expertise in automotive retail solutions and workflows.
- Ability to navigate complex business environments to resolve customer requests and requirements.
- Strong communication, presentation, and organization skills.
- Excellent analytical skills, including the ability to model scenarios and manage to financials.
- Demonstrated ability to coordinate cross-functional engagement for complex client program success.
- Ability to continuously drive improvement and seek to reduce complexity.
- Ability to anticipate and adapt to changing conditions, risks, and opportunities.
- Expert with MS Word, MS Excel, MS Project, and Visio.
- Experience working with Auto Manufacturer dealer retail programs (preferred).
- Knowledgeable on CDK applications (preferred).
- PMP or other industry certification (preferred).
Skills
- Software project management
- Program management
- Engagement management
- Client relationship management
- Automotive retail solutions
- Workflow analysis
- Communication
- Presentation
- Organization
- Analytical skills
- Financial modeling
- Cross-functional coordination
- Process improvement
- Risk management
- MS Word
- MS Excel
- MS Project
- MS Visio
Location
- Remote
- Canada
- Toronto, Canada
Work Type
- Remote
- Full-time
Experience Level
- 5-10 years
Education Level
- Bachelor's or equivalent experience
Salary/Compensations
- $110,000 CAD - $120,000 CAD
About the Company
- CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries.
- The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
- By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
- CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide.
Equal Opportunity
- CDK Global is committed to creating an inclusive workforce where everyone is valued.
- Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
- CDK is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.