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About the Role
The Marketing and Communications Manager supports the Patient Marketing and Communications team by overseeing daily operations of the Integrated Kidney Care (IKC) customer experience SaaS product expansion. This role is responsible for expanding the platform's reach and delivering actionable insights to stakeholders, building strong cross-functional partnerships in a fast-paced, collaborative environment.
Responsibilities
- Manage the day-to-day operations, maintenance, and improvement of the patient experience platform tailored for the IKC patient population.
- Make well-reasoned recommendations to keep work moving forward, assisting the Patient Experience team to develop and deploy enhancements.
- Manage projects and processes, delivering against project goals rather than just task-based assignments.
- Prioritize and delegate work effectively, holding yourself and others accountable for the accuracy, quality, and timeliness of outcomes.
- Consistently and effectively communicate project progress and results with stakeholders, establishing next steps to improve outcomes.
- Garner insights from objective and subjective qualitative and quantitative data sources.
- Demonstrate strong analytical capabilities to generate and demonstrate action plans that turn insights into improved outcomes.
- Recommend solutions to conflicts or roadblocks on your own workstream, acting as a subject matter expert with a proven track record in your area.
- Build strong partnerships across peer groups and cross-functionally to gather feedback, understand pain points, and identify opportunities for improvement.
- Facilitate regular meetings and discussions with stakeholders to gather requirements and insights on platform usage and performance.
- Support problem-solving sessions with internal teams to recommend solutions to conflicts or roadblocks.
- Oversee and support user trainings ahead of enhancements and expansions to the system.
- Communicate in a clear, concise, and professional manner, presenting confidently to stakeholders and leaders.
- Influence peers and collaborate with leaders in your lane to drive results; delegate work and hold others accountable.
- Model DaVita core values and belonging behaviors in your work and on your team, investing in team and Village programming.
- Hold yourself accountable for your behaviors, building strong relationships within the team based on trust and respect.
- Engage in continuous learning to develop new skills, driving your own development and fostering a growth mindset.
Requirements
- 3-5 years of relevant experience
- Experience within the SaaS industry or customer experience management preferred but not required
Skills
- Product & Operations Management
- Project Management & Ownership
- Data Analysis & Problem Solving
- Collaborative Problem Solving & Stakeholder Engagement
- Communication, Influence, & Culture
Location
- 2000 16th Street, Denver, Colorado, 80202, United States of America
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree required
Salary/Compensations
- $70,000.00 - $106,000.00 per year
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
About the Company
- At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.
Equal Opportunity
- We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.