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About the Role
Cerity Partners is seeking a Digital Enablement and AI Specialist to join our newly formed Digital Workplace team. This role serves as a subject matter expert for our productivity and collaboration platform stack, translating platform and AI capabilities into practical guidance, training programs, and best practices to deliver measurable business value to colleagues.
Responsibilities
- Design, build, and maintain a centralized library of platform how-to-guides, short-form videos, workflow playbooks, prompt libraries and self-service resources covering Microsoft 365, Box, Zoom, and Claude, as well as tertiary workflow management tools such as Confluence and Asana.
- Collaborate with other platform teams on cross-functional workflows where the productivity stack intersects with other firm applications.
- Develop and deliver a structured technology onboarding program for new colleagues.
- Conduct live training sessions virtually, with minor travel expected for in-person training initiatives.
- Maintain training content currency with platform feature releases, with particular attention to the pace of AI-related updates across the stack.
- Design and deliver training initiatives to support new platform rollouts, feature changes, and cross-platform workflow updates.
- Maintain a centralized AI Hub or resource library.
- Track training completion and adoption patterns; iterate content based on feedback and observed usage.
- Serve as a member of the Digital Workplace team, contributing to platform enablement and AI adoption strategy.
- Function as a two-way bridge between business teams and the Technology organization.
- Communicate AI value across the firm, focusing on training content and documentation for AI tools and AI-enhanced workflows.
- Collaborate closely with IT infrastructure, security, and applications teams to align enablement with platform capabilities and governance.
- Facilitate the firm's AI champion network, enabling and sustaining peer-level AI advocates across business functions.
- Contribute to building and maintaining a firm-wide AI use case library.
- Translate AI capabilities into practical, repeatable use cases.
- Participate in early testing and structured pilots of new productivity and AI tools and features.
- Partner cross-functionally on platform rollout communications, including colleague-facing announcements, training materials, and change communications.
Requirements
- Bachelor's degree in Information Systems, Instructional Design, Communications, Business, or a related field, or equivalent practical experience.
- 5+ years of experience in application training, digital adoption, technical education, technology support or a closely related function.
- Experience in client or customer service, or a user-facing technology role.
- Demonstrated ability to create clear, accessible documentation, short-form videos, and training materials for non-technical audiences.
- Proficiency across the Microsoft 365 suite; working familiarity with Zoom and Box.
- Demonstrable AI skills/prompt libraries or AI certifications.
- Strong verbal and written communication skills.
- Ability to manage multiple concurrent projects and content areas independently.
- Comfortable operating in a fast-moving environment where platform features and AI capabilities change frequently.
Skills
- Microsoft 365
- Box
- Zoom
- Claude
- Confluence
- Asana
- AI
- Prompt Libraries
- Instructional Design
- Technical Writing
- Training Delivery
- Change Management
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $80,000 - $120,000
Benefits
- Health, dental, and vision insurance – day 1!
- 401(k) savings and investment plan options with 4% match
- Flexible PTO policy
- Parental Leave
- Financial assistance for advanced education and professional designations
- Opportunity to give back time to local communities
- Commuter benefits
About the Company
- Cerity Partners is committed to providing an environment where all individuals can be their authentic selves.
- Our people drive our success by working together to deliver exceptional service to our clients.
Equal Opportunity
- We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues.
- We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
- Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs.
- Applicants must be authorized to work for any employer in the U.S.