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About the Role

The AI Deployment Engagement Manager is a critical role on our growing AI Deployment team, responsible for owning all phases of the program execution process for scoping, designing, and configuring Braze AI Decisioning Studio use cases. Ideal candidates are passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a dynamic environment. Developing strong relationships with customer stakeholders is critical for program success.

Responsibilities

Lead the AI Deployment Lifecycle from start to finish, including use case design, operating model definition, technical setup, and user acceptance testing (UAT).
Facilitate technical workshops with customers to align on key objectives, technical specifications, model configuration, and integration architecture.
Serve as the main point of contact for customers, managing deliverables, identifying and mitigating risks, and ensuring clear communication with all stakeholders.
Drive process improvement by refining the standardized AI deployment playbook for consistent, high-quality results.
Influence the product roadmap to ensure it remains customer-centric and evolves with customer and team requirements.

Requirements

Highly organized and entrepreneurial leader with a strong technical background and customer-centric mindset.
Proven ability to navigate complex projects and build relationships with diverse stakeholders.
Significant experience managing technical projects from start to finish.
Skilled at aligning technical and non-technical stakeholders and delivering projects on time.
Exceptional clarity and persuasiveness in communication.
Professional services background with expertise in leading workshops with senior-level stakeholders.
Ability to understand customer needs and confidently push back on misaligned requests.
Hands-on technical experience for conceptual architectural and machine learning design.
Ability to exchange ideas with customer marketing, data engineering, and data science teams.
Proactive and resourceful, comfortable identifying unmet needs and developing new solutions.
Driven to continuously improve processes and build a stronger business.
5-7 years of project management, consulting, or professional services experience.
Bachelor's degree in a technical field; advanced degrees (MBA or MS) preferred.

Skills

Technical Program Delivery
Process Engineering
Strategy Definition
Best Practices
Relationship Building
Client Management
Technical Project Management
Stakeholder Management
Communication
Workshop Facilitation
Risk Management
Process Improvement
Product Roadmap Influence
Architectural Design
Machine Learning Design

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Hybrid

Experience Level

5-7 years of project management, consulting, or professional services experience

Education Level

Bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.