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About the Role
As a Customer Service Representative (CSR), you will play a vital role in helping applicants smoothly navigate their application journey. You will be the go-to support through phone, chat, and email, delivering exceptional assistance and guiding applicants through each step with top-tier service. You will partner with applicants to make their experience seamless and enjoyable. This role offers the opportunity to connect in person at our welcoming Buffalo, NY office during the first week of each month. This is a temporary-to-full-time role, with the potential to transition to a permanent position after 90 days based on performance.
Responsibilities
- Respond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment.
- Maintain accurate records of call data in CRM system.
- Meet quantitative and qualitative standards as set by department.
- Troubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries.
Requirements
- 1-2 years in a customer service role.
- Demonstrated experience with MS Office Suite and web-based information sources.
- Strong interpersonal, written, and verbal communication skills.
- Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity.
- Ability to advocate for applicants and clients.
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment.
- Demonstrated ability to learn quickly between different roles and new responsibilities.
- Understanding of admissions and application process is a positive.
- Live in a commutable distance to our Buffalo, NY office.
Skills
- MS Office Suite
- Web-based information sources
- Interpersonal communication
- Written communication
- Verbal communication
- Attention to detail
- Handling multiple priorities
- Fast-paced environment
- Multi-product environment
- Quick learning
- Customer service
Location
- Buffalo, NY
Work Type
- Temporary-to-full-time
- Onsite (first week of each month)
Experience Level
- 1-2 years
Education Level
- Bachelor’s degree strongly preferred
Salary/Compensations
- $19—$19.50 USD
About the Company
- At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. We are the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot. Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.