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About the Role

Staff the reception desk, monitor telephone, fax machine, resident call system, and exit alarm system. Perform clerical duties and other work as assigned.

Responsibilities

Complete routine housekeeping duties including emptying trash, dusting, vacuuming, mopping, sweeping, restocking, and cleaning bathrooms.
Staff the reception desk during assigned period.
Represent the Community to coworkers, residents, and visitors in a professional, courteous, and friendly manner.
Greet all residents and visitors and assist them as necessary.
Perform clerical duties as directed.
Maintain detailed Resident and guest Register, daily communication log entry, and complete daily checklist log.
Maintain a clean and safe workspace, community entrance, lobby, and hydration station.
Promptly answer the telephone, directing incoming communications to the appropriate person.
Monitor the fax machine, directing incoming communications to the appropriate person.
Perform frequent security checks to ensure the safety of the Community and its residents.
Monitor and respond to resident call and exit alarm systems and handle emergency procedures immediately.
Contact 911 if necessary and notify management and families if a resident requires assistance.
Maintain inventory control system for all office supplies and notify the manager of any needed supplies; order supplies as directed by the Assistant Manager.
Perform simple, routine maintenance of office equipment.
Perform coffee service at dinnertime, if needed.
Assist kitchen staff with shutting down the kitchen after mealtime by closing and locking doors and windows and turning off lights.
Print and fold the weekly menu and monthly calendar and fold dining napkins.
Perform housekeeping functions in common areas by vacuuming and spot cleaning carpets, removing cobwebs, and dusting furniture, shelves, and light fixtures.
Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper.
Perform other duties as assigned by the Supervisor.
Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others.
Meet the assigned work requirements of the job.
Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
Represent the Community in a professional, courteous, and friendly manner.
Adhere to dress/appearance code.
Adhere to company policies, procedures, and standards.
Promote resident advocacy and demonstrate excellent customer service at all times.
Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company.

Requirements

Must be 18 years of age.
Ability to work with little supervision and maintain a high level of performance and customer service.
Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.
Meet state related requirements (if applicable to position).
Ability to work in a team setting and be a team player.
Maintain a positive, respectful, and professional approach with coworkers and residents.
Ability to keep all business and operations information confidential.
Possess organizational skills and ability to problem solve.
Possess excellent customer service and public relations skills.
Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards.
Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time.
Experience in computer use and relevant software applications are preferred.
Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable).

Skills

Customer service
Public relations
Computer use
Relevant software applications

Work Type

Hourly
Night Shift

About the Company

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants.
We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.
Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices.
We do not request or consider an applicant’s past or current salary when making compensation decisions, in compliance with applicable salary history and pay equity laws.

Equal Opportunity

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants.
We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.