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About the Role

The Vice President (VP), Practice Operations is a senior leadership role within Media Management & Delivery (MM&D), responsible for driving operational excellence and transformation across a defined portfolio of clients. This role translates strategy into action, embedding consistent, scalable, high-performance ways of working across client teams and leading the delivery of operational transformation to improve quality, efficiency, and performance while unlocking greater value for clients and the business. The VP acts as a senior partner to both client and agency stakeholders, driving the adoption of new capabilities, delivery models, and technologies, and is central to embedding the Operational Excellence by Design vision.

Responsibilities

Implement and manage practice value propositions and go-to-market strategies for the assigned client portfolio, ensuring alignment with the overall MM&D strategy.
Drive collaboration between Practices and Delivery teams to ensure seamless, high-quality service and outcomes for clients.
Manage the adoption of the GOC/offshoring model within client teams, ensuring effective execution and maximising the value of global talent.
Execute the operational and transformational plans set by the SVP within the client portfolio, driving efficiency and quality improvements.
Implement and oversee established frameworks for operational maturity, quality, goal setting (OKRs), and performance tracking (KPIs) for accounts.
Manage process excellence initiatives, including compliance, auditing, and client onboarding, for the portfolio.
Work closely with Practice leads to ensure the adoption of craft excellence and pioneering methods within client delivery teams.
Champion the use of innovative plans, tools, and strategic vision provided by the Practices function to drive superior client results.
Drive the adoption of key technologies and operational tools within teams and client accounts.
Act as a champion for WPP's Open infrastructure, identifying use cases and supporting the cultural change required for effective implementation.
Surface operational challenges and opportunities for process improvement and automation within the portfolio.
Manage and mentor a team of operational professionals, fostering a culture of innovation, accountability, and continuous improvement.
Drive cross-functional initiatives through effective project management and collaboration, ensuring focus and proactive problem-solving.
Act as a key operational contact and trusted advisor for senior stakeholders on the client portfolio.
Partner with agency and client leads to drive the adoption of new operational capabilities and ways of working.
Ensure all operational efforts are focused on delivering exceptional client outcomes and satisfaction.

Requirements

Typically 8+ years in media operations with a strong track record of managing, motivating, and developing high-performing teams.
Strong understanding of how to implement value propositions and identify commercial opportunities within a client portfolio.
Experience with operational forecasting and resource management.
Proven ability to manage large-scale projects, process improvements, and transformation initiatives from planning through to execution.
Broad understanding across multiple media practices (e.g., Search, Social, Programmatic) and how to apply operational best practices to drive performance.
Demonstrated success in building strong relationships with senior client stakeholders and internal partners, acting as a trusted operational advisor.
A highly collaborative leader adept at working within a matrixed organization, able to drive results through partnership and clear communication.
A creative and analytical problem-solver who can connect strategic goals with detailed execution plans and measurable outcomes.
Requires individuals to have the right to work in the UK.

Skills

Team Leadership
Operational Acumen
Commercial Acumen
Project Management
Change Management
Craft Expertise
Domain Expertise
Client Management
Stakeholder Management
Collaboration
Influence
Problem-Solving
AI
Data
Technology
Media Operations
Media Planning
Strategic Business Outcomes
Advanced Technology
Real-time Measurable Results
WPP Open infrastructure

Location

Work Type

Hybrid

Experience Level

8+ years

Benefits

Competitive medical insurance
Group retirement plans
Vision insurance
Dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days

About the Company

WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth using its pioneering agentic marketing platform, WPP Open.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale.
The UK is the largest market within the WPP Media EMEA region, with over 4,500 people employed within the WPP Media ecosystem.
WPP Media has a bold ambition to make WPP Media UK the undisputed leader in its industry, evolving its business operating model, ways of working, and placing data, technology, and AI at the heart of everything.
Vision '30 is WPP's ambitious strategy to lead in the AI era, revolutionizing the business to unlock limitless growth opportunities.
WPP Media is a single client-centric company with a portfolio of go-to-market brands including Wavemaker, EssenceMediacom, Mindshare, and T&P, supported by consistent capabilities, enterprise-level tools, systems, and the market-leading OPEN platform.
Operational Excellence by Design aims to make operational excellence the default, embedding governance, clear accountability, and consistent ways of working to enable teams to deliver high-quality, error-free outcomes at scale.

Equal Opportunity

WPP Media is an equal opportunity employer and considers applicants for all positions without regard to discrimination or characteristics.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment.
If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.