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About the Role
The Licensed Practical Nurse (LPN) supports efficient, high-quality patient care primarily through centralized follow-up and care coordination, with additional in-clinic support on ICA and procedure days. This role is responsible for post-visit follow-up, patient outreach, documentation, education, and coordination of care related to family planning, gender affirming care, reproductive health, abortion services, and STI care. The LPN also provides procedural assistance and exemplifies the organization's commitment to teamwork, compassion, confidentiality, quality care, and mission.
Responsibilities
- Conduct centralized follow-up with patients, including reviewing results, providing education, coordinating next steps, and responding to patient questions.
- Communicate patient needs, concerns, and follow-up requirements to providers and clinical leadership.
- Document all follow-up interactions accurately and timely in the medical record.
- Retrieve, transfer, and manage patient medical records for follow-up care, referrals, audits, and quality management.
- Schedule follow-up appointments and coordinate care according to health center policies and capacity guidelines.
- Provide information to patients via phone or electronic communication following health center policies and confidentiality standards.
- Facilitate patient refill requests by phone message, patient portal messages, from pharmacies, and via direct requests from patients.
- Assist with ICA, abortion, colposcopy, LEEP, vasectomy, and other procedures on designated clinic days.
- Support providers during exams and procedures, including preparation, assistance, and documentation.
- Perform medication administration, including injections, and related documentation per clinical standards.
- Perform lab functions as needed, including specimen collection, processing, and preparation for transport.
- Conduct macroscopic exams of tissue post-abortion and manage specimen documentation, reporting, and follow-up.
- Assist with day support staff training education days.
- Support patient flow and clinic operations during in-clinic days.
- Maintain infection control, safety, and quality control standards.
- Collaborate with health center and affiliate staff to ensure excellent internal and external customer service.
- Serve as a preceptor to newly hired Medical Assistants or LPNs, as assigned.
- Attend required staff meetings and trainings.
- Adhere to all policies related to professionalism, confidentiality, safety, and patient privacy.
Requirements
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Must have the ability to exercise a high degree of professionalism; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
- Able to effectively relate via the telephone and in-person to serve the needs of health center patients/clients/visitors in a manner that is efficient and productive.
- Must be highly flexible; able to accommodate changing needs of the department.
- Excellent verbal and written communication skills.
- Ability to work well under pressure with minimal supervision.
- Proven flexibility and willingness to handle a variety of tasks.
- Willingness to work evenings and/or weekends.
- Basic to intermediate computer knowledge and skills.
- Ability to travel to other centers as needed.
- Valid Driver’s License
- Assists in training new employees.
- Acceptance and understanding of PPNCNY’s Personnel Policies.
Skills
- HIPAA standards
- Professionalism
- Customer services
- Interpersonal communication
- Cultural sensitivity
- Working with diverse people groups
- Telephone communication
- In-person communication
- Flexibility
- Verbal communication
- Written communication
- Working under pressure
- Computer knowledge
- Training new employees
Education Level
- Licensed Practical Nurse in New York State
- Current certification in CPR/BLS
About the Company
- PPNCNY’s commitment to teamwork, compassion, confidentiality, quality care, and mission.