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About the Role
The Event Duty Manager is responsible for the full day-to-day operation of the Heritage Halls at Olympia. This role serves as the primary liaison between clients and internal/external contractors, ensuring seamless event delivery and maintaining Olympia's position as a world-leading event space. The Event Duty Manager will also act as the most senior on-site representative outside of office hours.
Responsibilities
- Lead on-site event operations, working closely with Event Management to ensure safe, seamless, and successful event delivery.
- Manage and coordinate operational teams, including security, traffic, cleaning, fire safety, and first aid, to deliver an exceptional customer experience.
- Act as the senior operational representative on site, taking ownership of incidents, venue issues, and stakeholder communication during events.
- Monitor venue standards and event finances, overseeing maintenance reporting, post-event charges, and compliance with operational procedures.
- Champion safety, compliance, and sustainability, ensuring events are delivered in line with company policies and sustainability objectives.
- Continuously improve knowledge of Olympia Events’ sustainability programme and promote sustainability practices.
- Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable.
Requirements
- Event management experience or relevant qualification, with a strong understanding of event operations and organiser requirements.
- Excellent stakeholder management skills, able to communicate effectively with organisers, venue teams, contractors, and senior event personnel.
- Able to perform under pressure, successfully managing multiple concurrent events, builds, and breakdowns in a fast-paced environment.
- Strong understanding of health & safety, with knowledge of event-related compliance requirements.
- Highly organised and detail-oriented, with strong administrative, IT, time management, and planning skills.
- May require a DBS Check.
Skills
- Event management
- Operations management
- Stakeholder management
- Communication
- Performance under pressure
- Health & safety
- Compliance
- Organization
- Attention to detail
- Administrative skills
- IT skills
- Time management
- Planning
Location
- Olympia London
Work Type
- Full-time
Experience Level
- Significant events experience
Education Level
- Relevant qualification
Benefits
- Discounted tickets
- 25 days annual leave
- Life Assurance policy
- 5% Pension contribution
- Healthshield support for costs (dental, counselling, physio)
- Employee Assistance Programme (EAP) via AXA Health
- Eye care vouchers and contribution towards glasses
- Cycle to Work scheme
- Employee Referral Scheme
About the Company
- Olympia Events is more than an exhibition venue, conference centre and live-event space; it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment.
- Recognised in the industry for exceptional levels of customer service and support, with numerous awards as testament to client satisfaction.
- Olympia is investing in people, strengthening communities, and protecting the environment.
- Olympia Events is undergoing a period of change, bought by a consortium led by Yoo Capital and Deutsche Finance international.
- Work is underway to transform the wider estate into a cultural hub, including a new theatre, music venue, hotels, eateries, office space, and public realm.
- The Addison is a flagship premium hospitality destination within the £1bn Olympia London regeneration project, designed to deliver a high-end guest experience combining contemporary luxury with exceptional functionality.
Equal Opportunity
- Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises.
- Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.