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About the Role
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. They drive sales by assessing customer needs, providing showroom tours, reviewing designs, and making purchasing recommendations. Designers also ensure product displays and showrooms are appealing and safe, contributing to department and store sales goals.
Responsibilities
- Provide fast, friendly service
- Actively seek out customers in the aisles
- Offer a friendly greeting, smile, and make eye contact with customers
- Ask open-ended questions about customer's projects to determine their needs and level of expertise
- Show enthusiasm with the customer
- Handle several customers at once when necessary
- Thank customers for shopping at The Home Depot
- Follow up with customers via telephone when appropriate
- Assess stock levels of samples and brochures and restock them as necessary
- Ensure special order displays and showrooms promote an appealing and safe shopping environment
Requirements
- Is knowledgeable about products and services offered by The Home Depot
- Answer questions about merchandise for the customer's level of expertise
- Describe features and benefits of merchandise
- Explain the steps needed to complete projects and the products needed
- Assist customers with special orders and installed sales
- Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
- The warehouse environment can be dusty and noisy
- Doors are frequently open, causing drafts and interior temperature changes
- Floors around work area may become slippery during wet weather conditions
- May have to handle merchandise and work with tools with sharp edges
- Passing forklifts emit gas fumes
- Tools, supplies and related merchandise may contain hazardous materials
Skills
- Customer service
- Sales
- Product knowledge
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
About the Company
- The Home Depot