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About the Role
Provide dedicated coverage for clients in Japan and across the APAC region, focusing on delivering high-quality client experience, managing requests and complaints, and ensuring adherence to global client service standards. Partner with Sales/Client Coverage and key stakeholders to identify risks, align expectations, and support business growth.
Responsibilities
- Provide day-to-day client service coverage for institutional clients in Japan and across the APAC region, ensuring timely and accurate responses and proactive follow-up.
- Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing, clear handovers and consistent service delivery.
- Identify potential risks and constraints, propose solutions, and align expectations with Sales/Client Coverage and internal stakeholders.
- Drive adherence to global client service and front-to-back (F2B) processes, controls, and documentation standards; escalate exceptions and support continuous improvement initiatives.
- Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests and ensure consistent client experience.
- Maintain appropriate tracking of onboarding and service delivery milestones, providing clear status updates and managing stakeholder communications.
Requirements
- Minimum 3 years of experience in client service, implementation, middle office, or client operations (asset management preferred).
- Strong process discipline with the ability to follow global standards, maintain documentation, and escalate appropriately.
- Ability to partner with Sales/Client Coverage and challenge timelines or commitments.
- Excellent stakeholder management and communication skills; comfortable coordinating globally and across APAC region, functions and time zones.
- Strong analytical and problem-solving skills, with the ability to identify issues early and drive practical resolutions.
- Fluency in Japanese and English with strong written communication skills; any additional Asian language is an advantage.
- Curiosity to explore how AI can improve workflows, with sound judgment and alignment with policies, risk standards, and ethical use.
Skills
- Client service
- Implementation
- Middle office
- Client operations
- Process discipline
- Stakeholder management
- Communication skills
- Analytical skills
- Problem-solving skills
- Japanese fluency
- English fluency
- AI workflow optimization
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Minimum 3 years
Education Level
- Degree in finance, economics or similar discipline or any other education combined with relevant experience.
Benefits
- Opportunities to grow
- Flexible working options when possible
About the Company
- UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland.
- Offers diversified asset management solutions and focused investment banking capabilities.
- Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
- Values collaboration, putting people first, new challenges, a supportive team, and an inclusive culture.
- Utilizes artificial intelligence (AI) to work smarter and more efficiently.
Equal Opportunity
- UBS is an Equal Opportunity Employer.
- We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
- Committed to disability inclusion and providing reasonable accommodation/adjustments throughout the recruitment process.