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About the Role
As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.
Responsibilities
- Leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development.
- Leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team).
- Formulating a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
- Assessing our output to ensure it meets client objectives and aligns with our social strategy for the account.
- Working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight.
- Coordinating influencer & creator work activations by leading on client-related communication, working closely with our Social Media Managers and Studio team.
- Becoming a People Lead for an Account Manager helping to develop their Client Services skills.
- Working with the Account Directors & Business Director team to develop and uphold a strong team culture.
Requirements
- Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm.
- Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
- Fascination with brands, and how they market themselves and use social media to do this.
- Natural curiosity about the developments of the digital world and excitement by its potential.
- Pride in your work and a meticulous approach.
- Real drive and ambition, with a mindset of growth.
- Three to five years of experience working in social media (agency-side preferable).
Skills
- Client communication
- Account management
- Social media strategy
- Content review
- Reporting
- Influencer marketing coordination
- People leadership
- Team culture development
Location
- London, UK
Work Type
- Hybrid Working - 3 days in the office per week
- Fix + Flex model
- Wednesdays and Thursdays as Fix Days
- Third day is Flex (Monday, Tuesday, or Friday)
Experience Level
- Senior
Salary/Compensations
- £43,000 to £48,000
About the Company
- Born Social is a social-first creative agency that brings brand building into the social era.
- We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.
- Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
- No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to.
- Our values aim to pinpoint the magic ingredients for us at our best: See Challenge as Opportunity, Say It Simply, Do What You Say, Make Each Other Better, Consciously Contribute.
- Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency.
- We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds here at Born Social.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
- Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.