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About the Role
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Remind customer to check for personal belongings
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
- Advise and review rental charges; and provide an accurate receipt to the customer
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Thank customers using the prescribed dialogue
- Inquire about service, satisfaction and document dissatisfaction
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of experience handling customer service functions
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and understand English
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
Skills
- Customer service
- PC and Microsoft Office Products
- Odyssey (a plus)
Location
- J F Kennedy International Airport (JFK), NY 11430
Work Type
- Full-time
Experience Level
- 1 year of customer service experience
Education Level
- High School Diploma or G.E.D.
Salary/Compensations
- $19.47 / hour base pay
- Up to $5.92 per hour health care supplement
- Total potential hourly rate up to $25.39
- Additional bonuses may be available
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
About the Company
- Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
- Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
- We are working towards our shared vision to be the world's best and most trusted mobility company.
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans