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About the Role
The Call Center within the Office of External Affairs delivers enhanced customer service to New York City residents by providing a single point of entry for all department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; and health literature and education materials. The Call Center is seeking to hire a Call Agent.
Responsibilities
- Communicate effectively on the telephone and through live chat to handle calls from various workgroups.
- Provide customer service by answering phones/chats to inform customers on the process and steps needed to order/correct birth certificates and/or death certificates.
- Answer Vital Records calls and chats related to funeral procedures and other matters, transferring or directing callers accordingly.
- Guide customers on how to check the status of orders placed using the E-vital status portal or by email.
- Provide community/callers with health education information and make appropriate referrals for counseling and testing.
- Disseminate information and service the public with information related to public health topics.
- Provide assistance and information to the general public and staff who have difficulty navigating the NYC DOHMH website.
- Maintain and update computerized data/records and analyze data for accuracy.
- Handle emergencies and other ad hoc assignments.
- Perform other required duties/tasks as assigned.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above.
- Education and/or experience which is equivalent to the above.
Skills
- Strong customer service orientation
- Courteous telephone manner
- Excellent oral and written communication skills
- Basic computer literacy
- Spanish speaking a plus
Location
- New York City
Work Type
- Part-time
- 25 Hours/Part-time
Experience Level
- 3 years of experience in community work or community centered activities
Education Level
- High school graduation or equivalent
Salary/Compensations
- USD 24.38 - USD 28.04
Benefits
- Premium-free health insurance plan
- Additional health, fitness, and financial benefits may be available
- Public sector defined benefit pension plan
- Tax-deferred savings program
- Robust Worksite Wellness Program
About the Company
- Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
- Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.
- We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
- As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals.
- To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.