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About the Role
An opportunity to join a new premium yoga studio in West London as Studio General Manager, taking ownership of the day-to-day operation from launch onwards. This is a hands-on leadership role focused on setting standards, leading the team, delivering an exceptional member experience, and ensuring smooth studio operations.
Responsibilities
- Take ownership of operational readiness ahead of launch, working closely with the wider team and suppliers.
- Establish clear processes, systems and standards across the studio.
- Recruit, onboard and develop the front of house team.
- Support teacher onboarding, scheduling and studio preparation.
- Be hands-on throughout launch, ensuring the studio opens smoothly and to a high standard.
- Own the day-to-day running of the studio, from FOH and team rhythm to suppliers, maintenance and operational follow-through.
- Lead, motivate and develop the team, creating clear expectations and accountability.
- Maintain consistently high standards across presentation, cleanliness, service and studio experience.
- Manage rotas, holiday requests, stock and studio supplies.
- Work closely with teachers to ensure classes and the wider studio experience run seamlessly.
- Take ownership of health & safety and operational compliance.
- Identify issues quickly, make sound decisions and follow through to resolution.
- Create a warm, polished and highly personalised member experience.
- Monitor attendance, memberships, retention and wider studio performance.
- Contribute to membership growth through local partnerships, events and community initiatives.
- Identify opportunities to improve both the member experience and commercial performance.
- Use data and insight to inform decisions and continuously improve the studio.
Requirements
- Experienced managing a yoga, Pilates, fitness, wellness or premium hospitality environment.
- A confident people leader who can create structure, accountability and a strong team culture.
- Commercially aware, service-led and genuinely operational.
- Comfortable working in a live opening environment where priorities move quickly and problems need solving.
- Polished and professional; warm, confident and humble.
- Naturally curious, detail-oriented and highly observant.
- Calm under pressure, with good judgement and the ability to bring clarity to a busy environment.
- Hands-on and visible, with no hesitation getting stuck into the detail or stepping onto the floor.
- Someone with energy and personality who genuinely cares about creating a great studio, team and member community.
Skills
- People leadership
- Operational management
- Customer service
- Commercial awareness
- Problem-solving
- Team development
- Health & safety compliance
- Data analysis
- Booking platforms (Momence, MarianaTek, Mindbody) desirable
Location
- Notting Hill, West London
Work Type
- Full-time
- 40 hours per week
- Flexibility to work mornings, evenings and weekends
Experience Level
- 3-5 years' relevant experience
Salary/Compensations
- £45k-£55k
About the Company
- A new premium yoga studio in West London.