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About the Role
This is a highly visible, member-facing role responsible for creating a calm, warm, and seamless experience for every person who walks through the door, while supporting the Front of House team and ensuring the studio operates to a consistently high standard.
Responsibilities
- Lead by example across the Front of House team, setting high standards for service, professionalism, presentation and communication.
- Create a warm, calm and welcoming environment where every student feels recognised and looked after.
- Act as a senior point of contact for the Front of House team, supporting colleagues with day-to-day questions, issues and decision-making.
- Support the Studio Manager with the smooth running of the studio and day-to-day operational requirements.
- Take ownership of the Front of House experience during shifts, ensuring the studio is prepared, organised and operating to the expected standard.
- Welcome students and guests into the studio and ensure they have everything they need before, during and after their visit.
- Build genuine relationships with members and create a strong sense of community around the studio.
- Confidently handle questions, feedback and any issues that arise, resolving them calmly and professionally and escalating where appropriate.
- Support class check-ins, bookings and student enquiries, ensuring the experience feels seamless and personal.
- Maintain high standards of cleanliness, presentation and organisation across the Front of House and wider studio environment.
- Support opening and closing procedures and ensure all relevant daily processes are completed correctly.
- Support the management of studio systems, bookings and client information, maintaining a high level of accuracy and attention to detail.
- Support membership and client administration as required, ensuring records and information are kept up to date.
- Support the team with shift cover and day-to-day coordination where required.
- Identify operational issues proactively and take ownership of finding practical solutions.
- Support the Studio Manager with improving Front of House processes, team standards and the overall student experience.
- Contribute to a positive, collaborative team culture and help create an environment where people enjoy working.
- Represent the brand at all times, ensuring every interaction reflects the studio's calm, premium and considered approach.
Requirements
- An experienced Front of House, hospitality, customer experience, studio or wellness professional who genuinely enjoys working with people.
- Naturally warm, personable and confident, with the ability to make people feel comfortable without being overly familiar.
- Understands what exceptional hospitality looks like and has a strong eye for the small details that elevate a customer experience.
- Calm and composed, particularly during busy periods or when unexpected issues arise.
- Confident leading by example and supporting other team members to maintain consistently high standards.
- Highly organised with excellent attention to detail and the ability to manage multiple priorities.
- Proactive and solutions-focused, with a natural instinct to take ownership rather than wait to be asked.
- A strong communicator who is comfortable speaking with a wide range of people and building genuine relationships.
- Commercially aware and confident discussing memberships, classes and the studio experience without being overly sales-driven.
- Comfortable using technology and studio management systems, with strong administrative skills.
- Reliable and flexible, with the ability to work early mornings, evenings and weekends as part of a rota.
- Comfortable working in a premium environment where presentation, discretion and professionalism are important.
- Genuinely interested in yoga, wellness, hospitality or creating exceptional customer experiences.
- Aligned with a brand that is effortless, assured and enticing, rather than loud, overly commercial or trend-led.
- Someone who brings positive energy and warmth to the team while understanding that the studio experience should ultimately feel calm, considered and distraction-free.
Skills
- Exceptional hospitality
- Attention to detail
- Communication
- Problem-solving
- Organisation
- Administrative skills
- Technology proficiency
Location
- Notting Hill
Work Type
- Full-time
- Part-time
Experience Level
- Depending on experience
Salary/Compensations
- £33-£35k
About the Company
- The studio is built around a pure yoga experience, offering a considered range of traditional yoga styles in a bright, warm and distraction-free environment.
- Jobs In. Fitness is a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK.