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About the Role

We are seeking a dedicated and technically proficient IT Support professional with system administration knowledge for our Berlin headquarters. This role involves handling IT support requests and system administration tasks.

Responsibilities

Receiving, analyzing, and processing requests and incident reports.
Diagnosing and troubleshooting hardware and software issues, both locally and remotely, or delegating to our full-service enterprise hosting provider.
Installing, configuring, and maintaining workstations, software applications, and peripheral devices.
Managing user accounts and access rights in Active Directory and other IT systems.
Assisting with the setup and configuration of network components.
Maintaining our system documentation and asset management.
Supporting the planning, execution, and management of IT projects, such as application and database server update migrations or IT service renewals with our full-service enterprise hosting provider.

Requirements

Completed vocational training or a degree in computer science/information technology, or a comparable qualification.
Several years of professional experience in IT support or helpdesk.
Several years of experience with remote desktop tools and IT ticketing systems.
Basic network knowledge.
Solid knowledge of IT security and data protection.
Experience with common operating systems and office applications.
Initial professional experience in managing IT projects.
Strong service orientation and communication skills.
Enjoyment of teamwork and willingness to support other team members.
High degree of independence and sense of responsibility.
Very good German language skills (at least C1 level).

Skills

System Administration
Active Directory
Remote Desktop Tools
IT Ticketing Systems
Network Components
IT Security
Data Protection
Operating Systems
Office Applications
ITK Projects
Powershell
Javascript
PHP

Location

Berlin

Work Type

Full-time

Experience Level

Multiple years of professional experience in IT Support or Helpdesk
Initial professional experience in managing ITK projects

Education Level

Completed vocational training or degree in Computer Science/Information Technology or comparable qualification

Salary/Compensations

Market-competitive remuneration
Participation in annual bonus payments according to company policy

Benefits

Mobility allowance after the probationary period
Regular working hours
Appreciative corporate culture
Crisis-proof job
Direct communication channels
Special conditions for employee purchases
Joint company events
Company conditions at FitX and SuperFit as well as Corporate Benefits

About the Company

For over 25 years, Exchange AG Deutschland has been your specialist for pawn loans, precious metals, jewelry and watches, and currencies.
We buy, sell, and lend jewelry, gold, silver, and high-quality watches in 18 branches across Germany and trade in all common international currencies.
Exchange AG Deutschland is represented in Berlin, Hamburg, Frankfurt am Main, Düsseldorf, Nuremberg, Mannheim, Karlsruhe, Braunschweig, Hanover, and Potsdam.
Corporate culture focused on appreciation: Employees as the heart of success!
In our corporate culture, we place great importance on fairness, trust, and a family atmosphere.
Because our employees are the heart of our success, we attach great importance to fairness, trust, and a family atmosphere.
We are convinced that respectful interaction forms the basis for successful cooperation.
Everyone should feel valued with us – because fairness and trust are not just buzzwords for us, but lived values and guiding principles that shape our daily lives.