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About the Role
As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.
Responsibilities
- Create a customer-centric environment with a "customer is our boss" mentality.
- Build strong guest connections and make a difference in every customer's day.
- Drive sales by maximizing store productivity and building guest loyalty.
- Create, manage, and own the store's business plan.
- Recruit, hire, and retain a high-performing team.
- Increase brand awareness by building strong relationships with guests and organizations.
- Acquire new customers through traffic-driving efforts.
- Advocate for team growth and development through teaching and inspiration.
- Focus on building skill and capability to increase internal opportunities, retention, and advancement.
- Gain the confidence and trust of others through honesty and authenticity.
- Demonstrate integrity in decision-making and ensure audit and shrink results meet standards.
- Follow company policies and procedures.
- Communicate effectively to ensure mutual understanding, harmony, and action.
- Provide consistent feedback through coaching, touchbases, development plans, and performance reviews.
- Actively listen and encourage open expression of diverse opinions.
- Thrive in various business areas by drawing on experiences and applying learnings.
- Be curious and flexible, learning from the past and trying new things.
- Champion teamwork by bringing people together to achieve common goals.
- Prioritize building partnerships through idea sharing and valuing others' interests.
- Analyze reporting and daily sales trends to make real-time business decisions.
- Take on new opportunities and challenges with urgency, energy, and enthusiasm.
- Overcome fear to do the right thing and champion ideas, positions, and others.
- Handle tough situations with courage and care personally for people.
- Take responsibility for actions and instill confidence and respect in others.
- Foster commitment, feedback, and problem-solving through ownership.
- Make good decisions based on analysis, wisdom, experience, and judgment.
- Balance speed and quality in decision-making, acting even with incomplete information.
Requirements
- Must be over the age of 18
- Ability to lift and move at least 50 lbs.
- Ability to bend, squat, twist and reach
- Ability to stand and/or walk for at least 6 hours per shift
- Ability to work a flexible schedule including evening, weekend and holiday shifts
Skills
- Entrepreneurial mindset
- Customer service
- Team leadership and development
- Recruiting and hiring
- Relationship building
- Communication
- Conflict management
- Business acumen
- Sales analysis
- Multi-tasking
- Attention to detail
- Priority setting
- Time management
- Flexibility
- Curiosity
Location
- The Westchester - White Plains, NY
Work Type
- Full-time
Experience Level
- Retail management experience
- Experience leading functional teams
Education Level
- Bachelor's degree or equivalent work experience
Salary/Compensations
- $72,300.00 - $97,800.00 annually
- Eligible for revenue sharing incentive
- $1,000 quarterly bonus (based on store and individual performance)
Benefits
- Employee Discount
- PTO
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Parental Leave
- Employer Paid Short Term Disability
- Fertility & Adoption Assistance
- Employee Assistance Program
- 401k
About the Company
- Kendra Scott is a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design.
- Founded on Family, Fashion and Philanthropy.
- Believes employees and customers are the heart and soul of the brand.
- Believes giving back is the truest form of success.
- Designs in two state-of-the-art facilities in Austin, Texas.
- Growing retail environment across the country.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.