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About the Role
As a Front of House Leader at Pret, you will be an in-shop champion, coaching and mentoring your team. You will maintain high standards and spirits, ensuring the happiness of both teams and customers. This role involves hands-on work, including operating the coffee machine and managing shop figures.
Responsibilities
- Coaching and mentoring teams
- Maintaining high standards and spirits
- Ensuring team and customer happiness
- Operating the coffee machine
- Managing shop figures and spreadsheets
Requirements
- Ability to lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy through small acts of kindness
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Financial management
- Communication
Location
- 20 Baker Street, London W1U 3BY GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food, up to 5 free barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access to marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas, with over 750 shops in 20+ countries.
- Roles at Pret offer significant opportunities for growth, with many Managers and Support Centre teams starting on the shop floor.
- Pret focuses on doing the right thing and growing fast.
- The company values passionate, hardworking people and provides opportunities for learning and development.
- Pret is committed to making a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.