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About the Role

This role supports the UK & EMEA team in delivering day-to-day small projects activities, serving as the key liaison between stakeholders, clients, and senior management. The position ensures all Small Projects requests are scheduled, planned, and delivered on time and within budget, optimizing each workstream for cost efficiency and operational effectiveness while maintaining proactive, highly responsive service standards.

Responsibilities

Responsible for a diverse portfolio delivering Small Projects in the UK & EMEA.
Create detailed move schedules, inventory audits, and seating arrangements.
Manage moving crews, IT/telecom technicians, and building management.
Prepare tenders, specifications, presentation and business case submission to the client, and manage works through to completion.
Respond to reactive issues raised which falls outside of the FM remit.
Support Facilities Managers with Small Projects delivery.
Delivery and management of the clients CAPEX expenditure.
Provide assurance and compliance with internal and external audits.
Raise Vanguard PO for projects on the Vanguard system.
Manage the change process of office space (Re-stacking Vanguard personnel).
Proactively engage stakeholders to ensure small projects are delivered successfully within budget and on time.
Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
Act as a contact for delivery of small projects – providing regular updates on progress at scheduled meetings.
Ensure vendors are well-managed, delivering services on time and within budget.
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice.
Assist in managing all contracts to ensure that they are professionally delivered and demonstrate best value.
Ensure expiry of contracts are well-monitored and re-procurement is initiated if required.
Ensure contracts are continually assessed to deliver best value to the client.
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics.
Ensure financial processes are followed at all times.
Ensure the provision of a safe working environment.
Ensure compliance with statutory regulations on fire, health and safety standards.
Recommend continuous quality improvement practices and implement Industry Best Practice operations.
Implement small projects procedures and performance measures and ensure they are maintained at all times.
Ensure all Critical Environment (CEM) requirements are met.
Ensure subcontractors and/or vendors work to Risk Assessments and Method Statements.
Ensure contingency plans are in place for all work activities.
Ensure escalation procedures and incident reporting procedures are implemented and in place.
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.
Achieve Key Performance Indicators and Service Level Agreement.

Requirements

Minimum of 5 years post qualification working experience in either a consulting or contracting organisation.
Experience working in the Financial Services/Banking environment.
Experience of delivering both fabric and mechanical & electrical type projects.
Experience in working with EA’s to establish best practice with office creations & moves.
Proven capacity to understand and interpret commercial contracts.
3/4 days on site a week.
Proven track record of delivering a large volume of small projects and management of all aspects of the commercial contractual requirements from inception to financial close.
Experience of delivering projects ideally within a financial services environment or construction consultancy background.
Fully conversant with all applicable legislation, regulations and standards.
Acts as role model for Jones Lang LaSalle by behaving consistently with cultural requirements.
Set stretch targets for self to achieve maximum team performance.
Able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results.
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Listens effectively and communicates through actions and example.
Ability to work remotely whilst still maintaining a strong team ethic.
Ability to travel throughout the country as required.
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener.
Passion for quality – has an eye for detail to make sure the best delivery of services.
Self-motivated; confident & energetic.
Ability to effectively deal with challenging situations.
Flexible – able to adapt to rapidly changing situations.
Strongly goal-oriented – able to focus on meeting all performance targets.
Is a team player – able to cooperate and work well with others to meet targets.
Proven ability to initiate and follow through with improvement initiatives.
Exhibits honesty & trustworthiness.
Open to new ideas & willing to challenge status quo.
Achievement of Contracted Service Levels and Performance Indicators.
Achievement of contracted Customer Satisfaction expectations.
Management of resource to ensure no disruption to client business.
Achievement of savings initiatives as agreed with Client.
Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
Achievement of performance goals as agreed with Line Manager.

Skills

Project management
Building services
Vendor management
Excel
Word
PowerPoint
Microsoft project
Procurement
Budget management
Financial analysis
Occupational Safety requirements
Critical facilities knowledge
Basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Location

On-site –London, GBR

Work Type

On-site
Remote

Experience Level

Minimum of 5 years post qualification working experience

Education Level

Qualification in project management or building services
Professional Qualification of recognised body e.g. APMP, CIBSE, AssocRICS / MRICS (or evidence actively working towards APC)

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.