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About the Role
This role sits at the center of how technical recommendations turn into customer outcomes and revenue. You’ll be trusted to take ownership of opportunities, work closely with engineers, and ensure no job is lost through lack of follow-up or clarity. You’ll play a key role in connecting engineers, customers, and commercial outcomes, making sure work is clearly understood, confidently communicated, and successfully delivered.
Responsibilities
- Develop relationships with a defined list of engineers to help build and foster a collaborative partnership.
- Own and drive engineer-generated opportunities from recommendation through to booking and completion.
- Proactively follow up on recommended works (typically up to £1000), converting estimates into confirmed jobs.
- Manage a high volume of customer interactions, delivering clear, professional, and confident communication.
- Negotiate with customers to secure bookings while managing expectations and maintaining trust.
- Work closely with engineers to understand the scope, urgency, and context of recommended works.
- Interpret technical recommendations and explain them clearly to customers.
- Use sound commercial judgement to balance customer needs, job value, urgency, and engineer availability.
- Maintain accurate and up-to-date records across CRM systems and Excel, including forecasts, pipelines, and outcomes.
- Monitor and progress all “on hold” jobs, including those awaiting payment, materials, or further confirmation.
- Achieve individual and team sales targets and performance metrics.
- Handle all associated administration accurately and efficiently.
Requirements
- Minimum 2 years’ experience in a technical, sales, or service-based role (ideally within construction, trades, or property maintenance).
- Proven track record of achieving targets and delivering strong commercial or sales outcomes.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- A naturally curious mindset, with the ability to understand customer needs and technical recommendations.
- Persistence and resilience when following up on opportunities and overcoming objections.
- Confident communicator with strong negotiation and influencing skills (written and verbal).
- Comfortable using CRM systems and Microsoft Excel.
- Ability to collaborate effectively with engineers, project managers, and internal teams.
- Customer-focused approach, with the ability to build rapport and deliver a positive experience.
- Hands-on understanding of trade work or site environments is highly valued.
Skills
- Technical
- Sales
- Service-based
- Construction
- Trades
- Property maintenance
- Commercial outcomes
- Organisational skills
- Prioritisation
- Fast-paced environment
- Curiosity
- Customer needs understanding
- Technical recommendations understanding
- Persistence
- Resilience
- Negotiation
- Influencing
- Written communication
- Verbal communication
- CRM systems
- Microsoft Excel
- Collaboration
- Customer focus
- Rapport building
- Trade work understanding
- Site environment understanding
Location
- UK
Work Type
- Full-time
Experience Level
- Minimum 2 years’ experience
About the Company
- Neighborly was established over 40 years ago in the United States as a small family business and has grown into a world-leading company in home services.
- Neighborly landed in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry.
- In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
- Neighborly has gained a strong reputation for investment and franchisee development, consistently growing year-on-year.
- Brands include: Pimlico Plumbers, Drain Doctor, Bright & Beautiful, Countrywide Grounds Maintenance, Dream Doors, Greensleeves Lawn Care.
- Brand: PIM UK Pimlico