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About the Role
We want Scale Space to be the best place for scaleups to innovate and grow, providing them with a great space, fantastic support, and a vibrant community. The Front of House Team is responsible for operational excellence and personalized member support. You will ensure the building runs smoothly, support member growth through targeted introductions, create an inviting environment, and help build a great culture by setting high service standards.
Responsibilities
- Provide courteous, efficient, and helpful Front of House service for all users and visitors, acting as the first point of contact for inquiries.
- Recognize key members and guests, greet them by name, build strong relationships, and understand their company's activities.
- Answer the main phone line politely and ensure messages are passed on accurately.
- Sign in all guests and ensure they have the appropriate access card.
- Maintain an immaculate front of house area for members and visitors.
- Check that key facilities, such as meeting rooms, are correctly set up for members.
- Conduct occasional building tours for members and/or visitors.
- Assist in planning and delivering business and social events for members and external customers.
- Help customers with Building Fire Safety procedures and Health & Safety regulations.
Requirements
- Proactive and highly organized.
- Approachable and willing to go the extra mile.
- Willing to roll up your sleeves.
- Proven track record of working within a customer service environment that delivers exceptional, first-class service.
Skills
- 'Customer First' attitude
- Warm, outgoing, and friendly personality
- Excellent communication skills, both written and verbal
- Good computer skills (particularly Outlook, Word, and Excel)
- Great prioritization skills and ability to take on tasks proactively
- Strong team player
- Ability to work independently without close supervision
Location
- White City, London
Work Type
- Monday to Friday
- 8 hours + 1 hour lunch
Experience Level
- Customer service experience
Salary/Compensations
- Competitive salary aligned with London Real Living Wage + up to 10% annual bonus
Benefits
- 25 days of paid holidays + Bank Holidays
- Life Assurance
- Pension Scheme
- The right mix of challenges, learning and development opportunities
About the Company
- Scale Space is an exciting joint venture between Imperial College London and Blenheim Chalcot, running innovation centres in London and Nottingham.
- Scale Space is a scaleup community providing access to people, services, and space for businesses to succeed.
- Our buildings foster collaboration and innovation, facilitating access to Imperial College London’s research and talent, and Blenheim Chalcot’s venture building expertise.