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About the Role
Operations is central to our mission of making money work for everyone. We are redesigning how customer operations function by integrating intelligent automation, human expertise, and advanced technology. This role will lead complex, company-wide programs driven by the Operations collective, transforming ambitious ideas into actionable plans and fostering lasting change.
Responsibilities
- Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets.
- Manage cross-collective programmes.
- Define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition.
- Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery.
- Manage dependencies, timeline and the sequencing of delivery.
- Drive effective decision making to remove blockers.
- Ensure operational effectiveness across your collective/area.
Requirements
- 5+ years of experience managing complex technology programmes or products from inception to launch.
- Exceptional communicator capable of creating clarity for technical and non-technical audiences.
- Comfortable working in a global business with a presence in multiple markets and eager to contribute to scaling it further.
- Ability to work effectively with a diverse range of people and working styles to achieve results.
- Ability to thoughtfully and constructively challenge and influence colleagues.
- Skill in making complex work easy to understand without losing critical detail.
- Understanding of how functionality integrates across products and platforms to deliver user value.
- Proactive identification and mitigation of delivery risks.
- Ability to propose and drive technical solutions.
- Comfortable diving deep into data to make informed decisions in complex situations.
- Ability to influence across teams without direct authority.
- Skill in influencing senior leaders, resolving disagreements, and building alignment.
- Experience driving organization-wide change and supporting adoption, not just delivery.
Skills
- Program Management
- Product Management
- Technology Programs
- Cross-functional Collaboration
- Stakeholder Management
- Risk Management
- Roadmap Definition
- Intelligent Automation
- Human Expertise
- Technical Solutions
- Data Analysis
- Organizational Change Management
Location
- London
- Remote (UK)
Work Type
- Remote
- Hybrid
- Flexible working hours
Experience Level
- Staff
Salary/Compensations
- Competitive base salary
- Equity
- Stock options
Benefits
- Relocation assistance to the UK
- Visa sponsorship
- Learning budget of £1,000 a year for books, training courses and conferences
About the Company
- We’re on a mission to make money work for everyone.
- We are waving goodbye to the complicated and confusing ways of traditional banking.
- Our product offering has grown significantly over the last 10 years in the UK, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards.
- We offer savings, investment, and pension services to our UK customers.
- Known for hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
- We focus on solving problems and changing lives through our products.
- We are redesigning the operating model itself, integrating intelligent automation and human expertise in a highly regulated environment.
Equal Opportunity
- Diversity and inclusion are a priority, with extensive support for employee growth.
- We foster an inclusive environment for all people to do their best work.
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- We encourage applicants to use their preferred name during the application process.