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About the Role
Provide guests with excellent service via phone, email, and in-person interactions at the front desk and in the Reservations department.
Responsibilities
- Look after guests, including check-in and check-out
- Review and process bookings, overbookings, and options
- Maintain Sihot and electronic booking systems
- Produce and verify invoices, including managing payments
- Handle cash transactions and cashing up
- Perform administrative and organizational tasks, such as managing no-shows and answering emails
Requirements
- Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Possess an excellent sense of quality and service, hosting skills, and a passion for the hotel industry
- Be open and communicative
- Have a solid command of English (written and spoken)
- Be a team player and willing to provide assistance across departments
Skills
- Hosting skills
- Customer service
- Communication
- English proficiency
Location
- London-Tower Hill
Work Type
- Full-time
Education Level
- Apprenticeship in the hotel trade
Salary/Compensations
- Individual agreement
About the Company
- Motel One's heart beats turquoise, fostering a culture of appreciation and support where employees can be their true selves.
- The company creates a home away from home for guests with a passion for modern design and high-quality service.
- Motel One operates over 95 hotels in 13 countries, known for exclusive design, high service standards, and prime city locations.
- As a pioneer of the budget design concept, Motel One is successfully expanding in European metropolises.
Equal Opportunity
- Appreciation and support matter.
- We meet on an equal footing and see ourselves as one team.