Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Technical Account Manager role.

Rezi rewrites your resume against JLL's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Technical Account Manager posting at JLL — free, in seconds.

About the Role

JLL empowers its people to shape a brighter future for real estate. This role supports the London and regional portfolio by providing all-round engineering support, maintaining systems, and mobilizing new contracts. It requires a detailed understanding of building services systems, contingency procedures, and compliance with health and safety regulations.

Responsibilities

Develop and maintain excellent client relationships at all levels.
Plan, coordinate, and execute quarterly business reviews (QBR) for their region.
Act as the point of escalation for all engineering matters in their region, working closely with Senior Facilities Managers.
Build and oversee audit and quality management procedures for all areas of contract delivery, working closely with the Property and Engineering team to close out any audit actions.
Oversee Planned and Reactive maintenance for all assets identified within the clients CAFM system in accordance with an agreed maintenance regime.
Ensure all sub-contractors are pre-qualified to complete the required works.
Work closely with Engineering Managers to analyze PPM and asset information to identify efficiencies and cost savings.
Support Engineering Managers in ensuring all compliance is up to date.
Act as POC for all site compliance logs books, ensuring they are updated and available for inspection.
Ensure premises Risk matters are closed off within the required times.
Ensure Engineering Managers coordinate required statutory inspections.
Ensure internal audits are completed in line with Integral policies.
Provide sub-contractor control provision for the site-wide FM operation.
Analyze service failures and ensure resilient remedial works are put in place.
Ensure a consistent level of service delivery in accordance with contract SLAs + KPIs.
Monitor close off of all monthly PPM WOs highlighting any risk in a timely manner.
Supply quarterly financial reports.
Oversee project team delivery to ensure completion certificates are provided for timely invoice raising.
Monitor and manage Work in Progress to ensure all works are within expected budget.
Report to the Account Director on the financial position and detail of the contract provision.
Ensure parts required are clearly and accurately stated and difficulties encountered are reacted to accordingly.
Keep customers informed of progress on engineering activities.
Support site sustainability requests and tasks.
Highlight any shortfall or extra labour requirements to complete the contract according to SLA.
Act as a central coordinator/collator for all near misses, incidents, and accidents for their area.
Ensure all training is completed as per contract requirements.

Requirements

Demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation.
Highly developed listening and communication skills.
Commercial mindset.
Strong financial acumen.
Ability to work effectively with stakeholders at all levels.
Flexibility and resilience to adopt new approaches and ways of working.
Strong experience in a management role in the Building Services industry.
Strong communication skills and the ability to deal with all levels of staff or difficult situations.
Ability to operate and investigate CAFM systems.
Technical understanding of HVAC systems.
IOSH Accredited.
Excellent professional presence with strong written and oral communication skills.
Ability to lead, motivate, and direct a team of technicians/operatives.
Ability to work under pressure with strong organizational and time management skills.
Pro-active in achieving the highest standard of operation.
Process-driven, with an orientation towards continuous process improvement.
Experience working in a “hard FM” biased services delivery organisation.
Expert skills in MS Office applications and MS SharePoint.

Skills

Building Services Management
Client Relationship Management
Business Reviews
Engineering Support
Facilities Management
Audit and Quality Management
Planned Maintenance (PPM)
Reactive Maintenance
CAFM Systems Operation
HVAC Systems Technical Understanding
IOSH
Communication Skills
Leadership
Team Motivation
Time Management
Organizational Skills
Process Improvement
MS Office
MS SharePoint

Location

London, GBR

Work Type

On-site

Experience Level

Management role in Building Services
Experience working in a “hard FM” biased services delivery organisation

Education Level

IOSH Accredited

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
If you're looking to step up your career, JLL Workplace Management is the perfect professional home.
At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives.
You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
We're focused on opportunity and want to help you make the most of yours.
Achieve your ambitions – join us at JLL Workplace Management!
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.