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About the Role
MSA Safety is a purpose-driven company committed to deploying innovation and technology to protect people and assets worldwide. We are dedicated to solving our customers' greatest problems so they can go home safe.
Responsibilities
- Support supervisors and team members in achieving a 7-day turnaround for all laundry into the Service Centre.
- Understand and execute the daily plan set by supervisors.
- Complete delegated tasks on time, as specified, and to the expected standard.
- Strive for first-time right, maintain a positive and professional approach, and contribute to MSA’s core behavior values.
- Perform tasks in a safe environment, actively participating in MSA’s safety values and culture.
- Adhere to all MSA safety requirements at all times.
- Follow the weekly planner and daily huddle board to gain experience in each section of the service centre.
- Understand the job role of each section to perform tasks to the highest standard.
- Understand the 7-day turnaround process goals, customer priorities, and work order.
- Escalate issues that prevent achieving the 7-day turnaround goal to a supervisor.
- Participate in the Supervisors Daily Activity Meeting to understand priorities and goals.
- Deputize and provide cover during supervisor absences.
- Coach, inspire, and motivate team members to achieve daily goals.
- Work as an associate for 50% of the time, performing tasks within an area of expertise.
- Be prepared to move sections and complete other trained work to increase productivity or efficiency.
- Participate in weekly housekeeping, tidying, and cleaning exercises in work areas.
- Achieve daily productivity targets.
Requirements
- Well-organized and systematic approach to planning activities.
- Striving for Customer Service Excellence.
- Good knowledge of SAP, Excel, Email, and Word.
- Confident using a PC.
- Attention to detail and accuracy.
- Decision-making ability.
- Ability to work under pressure and understand the order of priority.
- Strong communication skills within peer groups.
- Strong listening and questioning techniques.
- Ability to recognize problems and issues in a timely manner.
- Offer strong problem-solving skills or escalation.
- Acts as a role model.
- Health & Safety Champion.
- Experience in a similar environment (preferred).
- People Management experience (preferred).
Skills
- SAP
- Excel
- Word
- PC proficiency
- Communication
- Listening
- Questioning
- Problem-solving
- People Management
Education Level
- O-Level or Equivalent
About the Company
- MSA Safety is a purpose-driven company committed to deploying innovation and technology to help protect people and assets all around the world.
- We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.