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About the Role
As a Franchise Account Manager at M&S, you will build strategic partnerships to drive growth, strengthen brand presence, and deliver exceptional customer outcomes within the Franchise food business. You will manage key partner relationships, lead commercial discussions, and align partner objectives with M&S priorities for sustainable, profitable growth.
Responsibilities
- Build and handle strategic Franchise partner relationships, leading regular business reviews and joint business planning to drive sustainable growth.
- Take ownership of partner commercial performance, delivering plans that achieve sales, profit and wider business objectives.
- Act as the primary commercial representative for M&S, championing our brand, products and capabilities with Franchise partners.
- Lead forecasting, budgeting and business planning activities, using data and insight to support decision making and see opportunities.
- Collaborate with Buying, Supply Chain, Marketing, Retail Operations and wider business teams to deliver partner strategies and unlock long-term growth.
Requirements
- Proven experience handling commercial customer, partner or account relationships within a retail, FMCG or consumer-facing environment.
- Strong commercial acumen, with experience handling budgets, forecasts, profitability and performance metrics.
- Experience developing and delivering business plans that build value for both customers and the wider business.
- Excellent partner management, influencing and negotiation skills, with the ability to build credibility at all levels.
- A data-driven approach, using insight and analysis to inform decisions, challenge thinking and drive commercial outcomes.
Skills
- Commercial acumen
- Budgeting
- Forecasting
- Profitability analysis
- Performance metrics analysis
- Business plan development
- Partner management
- Influencing
- Negotiation
- Data analysis
- Insight generation
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- 20% colleague discount on M&S products and third-party brands after probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes.
- Strong pension and life assurance.
- Tailored induction and training.
- Exclusive perks and savings through M&S Choices portal.
- Market-leading family policies (parental, adoption, neonatal leave).
- 24/7 wellbeing support (virtual GP, mental health services).
- One paid volunteer day per year.
About the Company
- At M&S, we're on a mission to make our Franchise business the most exciting food partner in the convenience channel.
- We are ambitious about the future of retail, disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
- We're transforming how we work together and offering our most exciting opportunities yet.
- Join us and help shape the future of M&S Food Franchise.
Equal Opportunity
- We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
- If you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application.